Client Representative Corporate Acount Management

Date: Apr 11, 2019

Location: Verdun, QC, CA

Company: Bell

Req Id: 232982 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.


If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 


Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

 

Name and description of hiring department: 

The credit management team (Mid & Enterprise) has the responsibility of collecting accounts receivable amounts while protecting the revenues of the enterprise. Recovering amounts for all account types (voice, NM1, data and outright sales), investigate unpaid accounts and take corrective actions with the customers. 

 

Job duties / Accountabilities:

  • Collect amounts due while preventing the loss of customers and revenues using various systems and technologies
  • Negotiate, recommend and provide payment options in order to maintain or re-establish profitable customer revenues
  • Maintain and update customer account information in order to reflect the true value of bad debts and customer accounts receivable
  • Identify causes of problems and formulate action plans to minimize revenue loss in cases such as fraud, corporate bankruptcy, disputes and non-payment
  • Take immediate appropriate action to assure continuity of customer service while securing payment from the customer
  • Show good judgement in the face of various client financial situations

 

Essential skills / Competencies:

  • French, fluent in the language with no limitation
  • English, fluent in the language with no limitation
  • Understanding of the accounts receivable function
  • Intermediate knowledge of MSExcel 
  • Focused on communication, prioritizing the client experience
  • Solid customer service experience and telephone etiquette
  • Excellent communication, presentation and interpersonal skills
  • Excellent decision making skills
  • Resourceful and independent
  • Good organizational skills, ability to manage time and priorities and problem solving skills
  • Positive attitude 
  • Ability to adapt to change
  • Ability to handle stress and face ambiguity  
  • Ability to work with a minimum of supervision  
  • Ability to multitask
     

Preferred skills / Competencies:

  • Knowledge of collections and billing platforms (BCRIS, ARICS, NIBS, SAP, SINGLE VIEW, REVCHAIN, BCT, IRDC tool, EOM, etc.)
  • Excellent negotiation and collections skills
  • Ability dealing with difficult collection conversations and finding resolution
  • Good understanding of Bell products for the business customers

 

Work conditions:

  • Call centre environment
  • Business hours - Monday to Friday 8:00 to 16:30
  • Job location address: 1 Alexander-Graham-Bell, Verdun QC

 

Bilingualism is required (English and French). 

 

Additional Information:

Position Type: Non Management 
Job Status: Temporary - Part Time 
Job Location: Canada : Quebec : Verdun 
Application Deadline: 04/24/2019 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: Canada, QC, Verdun

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