Client Representative Help Desk Escalation, Bell Canada
Req Id: 428212
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Be part of the team that brings the right balance of consistency and creativity to one of the most recognized and valuable brands in Canada. There are many disciplines in this team, all focused on enhancing brand reputation and performance through market knowledge, advertising excellence, sponsorships, national events, sponsorships and digital media strategy and execution. You’ll work collaboratively with business units across the organization to ensure all customer facing activity is consistent with guiding principles of the Bell brand.
At Bell, your talent and unique abilities will be developed and challenged, creating customer experiences that set us apart in digital connections and next generation services.
Name and description of the hiring department:
Brand - The Brand team works collaboratively with all business units to ensure brand consistency across Bell communications including digital experiences, advertising and design. Brand also supports our sponsorship, web presence, social media and market insights teams.
Job Duties / Accountabilities:
- Billing management for the Brand and sponsorships team
- Processing invoices
- Payment tracking
- Monthly Reconciliation
- Processing of agency estimates
- Support to the sponsorship team in various tasks
- Virgin Members Benefits budget management
- Athletes Connect Program Management
- On-site support at events
- Answer technical questions from the team and provide support in complex situations
- Produce various reports and analyses (including on media purchases)
- Ensure compliance with accounting rules, SOX standards, and other auditor requests
Essential Qualifications / Competencies:
- Knowledge of English is required : In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Strong written and verbal communication skills in both languages
- Ability to develop and maintain key relationships necessary to effectively accomplish required tasks
- Strong organizational skills, including the ability to prioritize tasks, manage time effectively, and work efficiently with minimal supervision
- Problem-solving skills - Able to solve problems related to unusual situations and new work processes.
- Ability to guide and coach others, strong team collaboration
- Analysis and synthesis capacity
- High level of essential digital and analytical skills - strong Excel skills
- Open-minded and innovative in proposing new solutions
Preferred Qualifications / Competencies:
- Knowledge of File Maker Pro and SAP a strong asset
Working Conditions:
- Full time – 37.5 hours per week
- Will work mainly from home but will have to go to the office as required
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 02/28/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Verdun
Bell, one of Canada's Top 100 Employers.