Disability Case Manager

Date: Jan 10, 2019

Location: Verdun, QC, CA

Company: Bell

Req Id: 228707 

Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. 


If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. 


Corporate Groups offers best practice services to support the organization, including Finance, Legal & Regulatory, Brand, Corporate Services – including HR, Communications, Real Estate, Security and Procurement & Value Creation.

Bell's Disability Management Group is currently seeking a tactful and professional individual to assume the position of disability manager consultant.  The incumbent's main role is to manage long-term disability benefit eligibility requests from employees of Bell Canada and its subsidiaries.


Key Responsibilities

  • Review the medical information already available in the employee's file.
  • Conduct telephone interviews (in English or French) with the employee and, if necessary, with the employer and healthcare professionals involved in the file to obtain the information required for the decision-making process.
  • Produce all written correspondence (in English or French) intended for the employee, employer, healthcare professionals and other organizations such as the QPP/CPP, as necessary.
  • Schedule and organize independent medical examinations, functional ability assessments or other examinations required to process the request.
  • Provide the employee with required support when he or she returns to work, including the determination of return-to-work provisions and necessary accommodations, in collaboration with the employer and other parties involved, if necessary. Involve a rehabilitation counsellor, if applicable.
  • Work in collaboration with management and HR/LR to find solutions when special situations occur, with a view to allowing the employee to return to work under conditions acceptable to both parties.
  • Follow up on long-term disability files that have already been approved to ensure employees' timely return to work.
  • Be available for conference calls with other company authorities if required due to special circumstances (disputes/accommodation or other).
  • Prior to their transmission, review copies of files requested by employees or third parties.


Critical Competencies

  • Bachelor of science in nursing or another health-related field, or a combination of relevant education and experience
  • Two to five years' experience in a similar position
  • Excellent judgement and discernment, ability to demonstrate discretion and ensure confidentiality
  • Good customer service skills, excellent interpersonal skills and ability to interact with customers at all levels, especially with employees, directors, vice-presidents, healthcare professionals and other team members in a confident, pleasant and professional manner
  • Aptitude for teamwork
  • Solid organizational skills and excellent ability to prioritize
  • Knowledge of MS Office tools


Preferred Competencies

  • Familiarity with Sigma software, an asset





Bilingualism is an asset (English and French)


Additional Information:

Position Type: Management
Job Location: Canada : Quebec : Verdun
Application Deadline: 01/23/2019

Please apply directly online to be considered for this role.  Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: CanadaQCVerdun


Find similar jobs: