Bilingual Central Station Alarm Operator, AAA

Date: Apr 1, 2019

Location: Winnipeg, MB, CA

Company: Bell

Accelerate your professional growth and development through career mobility.  AAA, a Bell Canada Company and division of Bell Smart Home, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

Job description

  • The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

 

 In this position you will be accountable for:      

  • Responding to alarms and signals following customer protocols and standards as outlined.
  • Handle inbound alarm related telephone calls, dispatching authorities as required.
  • Provide after hour support:  Troubleshooting, creating and  scheduling service tickets
  • Work with our customers to check signals, update information and provide reporting
  • Actively participate in coaching sessions and complete mid and year end performance reviews

 

Successful candidate must possess:

  • Bilingual (English and French)
  • Must be available to work evening and weekend shifts
  • At least Six months’ customer service experience preferred
  • Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical and decision making skills
  • Intermediate computer skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team
  • Security experience an asset

If you are motivated by excellence, a team player, and demonstrate characteristics of being open, accountable, helpful and dedicated, please submit your resume by May 1, 2019.

 

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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