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Date: May 16, 2017

Location: Brandon, MB, CA

Company: Bell

Req Id: 163589 

 

Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.

 

We are in search of a Support Expert to join the Bell Corporate Stores Team.  We are a high performance telecommunications sales channel driven by a culture of pride.  We are committed to:

  • Providing an exceptional retail experience for our clients
  • Creating a great place to work for our people and
  • Being the benchmark for all other sales channels to follow.

 

Job Description

The Support Expert will execute the retail service program in our Corporate Stores.  The goal of the Support Expert Program is to increase client satisfaction, decrease churn and improve overall store efficiencies. He will be responsible for the delivery of in-store Client Care and Product Care responsibilities related to post-sales and service support. Support functions performed by the Support Expert include handling returns, repairs, OTC exchanges, software flashing, phonebook transfers, store level client care and administrative responsibilities such as cash deposit reconciliation, payroll entries and others.

 

Responsibilities

  • Handles all service inquiries within the store’s control.
  • Provides product advice and assistance for all lines of business including mobility, satellite and internet where applicable.
  • Provides advice for add-on products such as accessories, additional services like Fun Bundles, or anything else to improve the post-sales experience.
  • Customer facing environment – can occasionally require outbound business development (cold calls, call back, special events, etc.)
  • Takes every opportunity to offer additional services to clients to improve client retention.
  • Handles client escalations and acts as liaison between the client and Client Care.
  • Follows daily POS opening procedures
  • Follows daily POS closings procedures including balancing cash.
  • Ensure that all cash discrepancies are investigated and reported with SM sign off
  • Completes daily bank deposits
  • Assists in the preparation of serialized inventory counts with RGIS
  • Identifies causes for discrepancies between on-hand quantities and inventory report.
  • Places inventory orders for exceptions above forecasted push inventory orders
  • Receives inventory into POS
  • Organizes backroom stock by manufacturer

 

Qualifications

  • Retail or Customer Service experience in a dynamic and fast-paced team environment
  • Excellent written and verbal communication skills
  • Flexible to work day, evening and weekend shifts, based on business needs
  • Flexible to work with a 35km radius of original store of hire
  • Comfortable with technology such computers, mobile devices and digital merchandising
  • Report to a Assistant and Store Manager
  • PQ Only – Bilingualism in French and English

 

About Bell

  • Bell offers all eligible employees a comprehensive benefits package including:
  • Competitive Base pay and incentive programs
  • Comprehensive Medical and Dental Benefits
  • Disability Benefits
  • Employee Share Purchase program with company matching component
  • Group RSP with company matching component
  • Employee discount on Bell products and services such as Bell TV
  • Opportunity for Growth, Development and internal promotion

 

Bilingualism is an asset (English and French)

 

Additional Information:

Position Type: Retail Stores
Job Location: Canada : Manitoba : Brandon
Application Deadline: 2017-05-27
 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

 

Created: CanadaMB, Brandon