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Senior Account Manager, Client Solutions, Dome Productions

Date: Jan 5, 2017

Location: Toronto, ON, CA

Company: Bell

Req Id: 153277 

 

Bell is a truly Canadian company with over 136 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

 

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

 

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

 

Bell Media is Canada's premier multimedia company with leading assets in television, radio and digital media, including CTV — Canada's #1 television network, and the country's most-watched specialty channels. It is a critical component of Bell’s commitment to leverage strategic investments in broadband networks to offer Canadians the best available content on any of the four screens they choose: television, smartphone, tablet and computer.

 

The Sr. Account Manager, Client Solutions will manage client relations to maximize long-term revenue opportunities by becoming trusted advisors to clients by strengthening their loyalty.  Understanding the technical and business challenges client face, he/she, while on site at live events (sporting or entertainment), understands the customer’s needs, answers their questions, resolves issues and delivers a high level of customer satisfaction by providing innovative technical solutions within a planned budget.

 

Responsibilities:

  • Manage and protect the relationship between Dome Productions and their important clients
  • Act as the primary point of contact for key third party customers
  • Develop relationships based on value, help to overcome issues of price and create strong barriers to competition
  • Build in-depth knowledge of clients’ business priorities, challenges, initiatives that can be translated into Dome Productions solution opportunities
  • Grow and retain existing accounts by presenting new solutions and services to clients
  • Suggest operational approaches and technical solutions to perceived production complexities
  • At times, provide quotes and manage event budget from quoting stage through to invoice stage
  • Work closely with customer-facing staff to explain the needs of the client and motivate them to the highest standard of service
  • Updates and maintains extensive knowledge of the broadcast and event production market conditions and current trending technology
  • Attend industry functions, such as association events and conferences to maintain client relations, and provide feedback and information on market and creative and technological trends
  • Strong understanding of Dome Productions services; mobile, distribution, studio digital and knowledge of its competitors

 

Qualifications

  • Excellent knowledge of television event coverage for live event sports and entertainment productions
  • Strong customer focus and listening skills- the ability to rapport with customers
  • Strong communication and negotiation skills
  • Superior interpersonal skills and technical leadership skills
  • Production techniques, operational and technical performance capabilities of mobile technical equipment
  • Self- starter with time management skills, ability to work under pressure with minimal supervision and react quickly and efficiency to last minute changes
  • 5-10 years industry related in the remote broadcast business environment, mobile production, fibre and satellite distribution.
  • Passion for the mobile business with a solid understanding of technical broadcast production- a huge thirst for working on the leading edge

 

#Feature *LI-AK1 TC:BM

 

Bilingualism is an asset (English and French)

 

Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 01/24/2017
 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

 

Created: CanadaONToronto

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