Senior Front End Technology Architect - Omnichannel
As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.
Are you an innovative and strategic-minded Senior Technology Architect passionate about driving digital transformation and creating engaging and seamless customer experiences? Do you enjoy tackling complex problems and achieving optimal results?
If this sounds like you, we want you to join our team!
You will work to define and facilitate the transformation of Bell's current architecture to meet future organizational needs, goals, and strategic direction. Thinking end-to-end through the lens of our customers, you will establish strategic technology solutions promoting component reuse and standardization of technologies as you scale our solutions across the organization. You have a relentless passion for simplified architecture underpinned by a razor-sharp business-oriented mindset. You are driven to test new hypotheses and ideas to push business and technology boundaries while possessing exceptional visual management and architecture documentation skills. You bring a commitment to excellence in all aspects of your work.
In this senior-level role, you will play a pivotal role in crafting and executing customer experience strategies that seamlessly enhance our outward and inward facing customers' interactions across various channels, including web, mobile, retail, call centers, social media, and AI-driven platforms. Your responsibilities will involve collaborating closely with cross-functional teams to gain a deep understanding of customer needs, analyze customer feedback, and develop comprehensive enterprise-wide strategies for effective customer engagement.
To succeed in this role, you should have a strong background in front-end architecture patterns and experience technology concepts, a deep understanding of customer experience design principles, an understanding of experience development lifecycle including the required tooling to create efficiencies, and a passion for emerging technologies. You should be a natural leader with excellent communication skills and the ability to collaborate with stakeholders at all levels of the organization.
Key Responsibilities
• Conceptualize and design technology strategies that enhance customer engagement across multiple channels
• Design frameworks for managing omnichannel experiences
• Collaborate with cross-functional teams to conduct customer experience research and analysis
• Work with customer experience designers to develop design systems
• Stay updated on emerging technologies
• Develop and maintain architectural design patterns, standards, and guidelines for customer channels and engagement systems
• Analyze current architecture to identify gaps and opportunities for improvement
• Perform architecture quality reviews, develop technical guidance and review security and accessibility
• Provide technology evaluation and selection advice
• Prepare and distribute architectural information to stakeholders
• Check conformance to standards and architectural decision and resolving design and architectural conflicts by explaining, and advocacy-enquiry to gain alignment on design and architectural decisions
Qualifications
• Bachelor's or Master's degree in Interaction Design, Web Engineering or a related field
• 7+ years of experience in experience architectures, with a focus on customer channels and engagement systems
• Experience with modern web and mobile technologies, including responsive design, accessibility, and prototyping tools
• Proven ability to lead, mentor, and collaborate with multi-functional team members
• Strong understanding of customer experience design principles and best practices
• Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions where willingness to change and grow is key
• Logical, systematic, and sequential approach to problem solving
• Ability to communicate effectively (verbally and in writing) with all levels of the organization
• TechCo experience is considered an asset
• Telco Experience and BSS process knowledge are considered an asset
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Flexible work profile: Mobile
Application Deadline: 05/31/2024
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.