Sales
Apr 19, 2021

Sales Associate (Argentia/Anjou) BTS/BST

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.

 

SALES ASSOCIATE (ARGENTIA OR ANJOU)

POSITION OVERVIEW
Reporting to the Sales and Promotions Manager, the Sales Associate is responsible for receiving inbound calls from potential customers qualified via our field service forces, and closing the sales of Bell products and services in the Consumer (Residential) Market. Further responsibilities include order entry, customer verification procedures, and installation scheduling using Bell Canada's OrderMAX order entry system, as well as producing reports and analysis of our technicians' sales efforts.

 

ACCOUNTABILITIES AND RESPONSIBILITIES

  • Promote and sell Bell Canada Consumer Market products and services by consulting and gathering information from customers
  • Probe and problem solve with customers to offer the right product solutions based on their needs
  • Operate a computer terminal, including accessing multiple systems to establish, update and retrieve data while simultaneously negotiating with customers
  • Meet sales and service goals
  • Demonstrate a keen knowledge of all the products and services offered
  • Understand the needs of the business, workload levels, and schedule accordingly
  • Negotiate installation dates with customers
  • Ensure customer delight and win their continued business and loyalty for Bell Canada
  • Various other duties as assigned

 

COMPETENCIES AND QUALIFICATIONS

  • Bilingual English + French (verbal and written)
  • A minimum of Grade 12 or equivalency
  • Customer service / inbound call centre environment experience is an asset
  • Strong sales skills for promotion of business products and exhibiting energy and passion in addressing customer issues
  • Proficient with Microsoft Excel and Microsoft Word
  • Ability to navigate through, and toggle between, multiple proprietary operating systems
  • Goal oriented
  • Exhibit energy and passion in addressing customer issues
  • Demonstrate ability to build and maintain good customer rapport
  • Excellent written and verbal communication skills as well as multi-tasking and problem solving abilities
  • Willingness to undertake new challenges
  • Able to accept changing priorities in a fast paced environment
  • Strong attention to detail and accuracy
  • Ability to demonstrate initiative and good judgment skills
  • Strong organizational skills and ability to meet frequent/ time restrictive deadlines
  • Able to perform duties with minimal supervision
  • Ability to function within a team based environment.
  • Willingness to take ownership and provide suggestions for continuous improvement
  • Flexibility to work evenings and weekends, as required

 

WORKING CONDITIONS

  • Office Environment / Inbound customer service centre
  • Unionized position/work environment
  • Structured environment - activities are scheduled
  • Flexibility to be on-call and report to work with very little notice (Required to work 40 hours)

 

ADDITIONAL INFORMATION

Job Location: Argentia Road, ON or Anjou, QC

At Bell Technical Solutions, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@belltechsolutions.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Employment Equity team at   Equite-Equity@bellsolutionstech.ca

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell Technical Solutions, we do not just accept differences - we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact your recruiter or send us an email at recruitment@belltechsolutions.ca to make arrangements. If you have questions regarding accessible employment at Bell, please email our Employment Equity team at Equite-Equity@bellsolutionstech.ca.