Field Services

Field Service Technician, AAA

Accelerate your professional growth and development through career mobility.  Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape our future.

 

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

 

Field Services Technician, AAA

18th Street, Brandon, MB

 

The Service Technician is responsible for visiting customer premises to install and service our alarm products in a professional manner, providing a positive customer experience every time. The selected candidate will be customer focused, responsible and results orientated. 

 

QUALIFICATIONS:

  • Demonstrated high level of customer service
  • Must be a graduate of a technical school or college, or have experience in the field.
  • Demonstrated ability to troubleshoot and repair alarm systems
  • Must possess a valid Manitoba Driver’s License and be willing to travel for work
  • Must be able to manage a physically demanding workload involving lifting and carrying, climbing, working aloft and in confined areas and working outdoors in all weather conditions.
  • Class “M”, Class “C”, and lift certificate considered an asset.

 

DUTIES AND RESPONSIBILITIES:

Service Technicians are responsible for:

  • Install or repair security systems, alarm devices or related equipment, following AAA standards.
  • Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms.
  • Prepare documents, such as customer information record or Master monitoring agreement
  • Provide customers with costs for equipment installation
  • Completing work orders for all calls attended and submitting them with time sheets on a weekly basis.
  • Tracking vehicle inventory to ensure equipped to complete the upgrade/service ticket, parts used are recorded properly and equipment requiring repairs is returned to shipping on a timely basis.
  • Maintain secure work environment by following safe practices: keep security information confidential
  • Take part in 24hr on-call service rotation
  • Adhering and promoting AAA’s health and safety requirements
  • Other duties as assigned.