Specialist, Revenue Assurance

Date: Jun 26, 2019

Location: Don Mills, ON, CA

Company: Bell

Req Id: 235049


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth, and employee wellness, we want you on the Bell team. 

Bell Residential and Small Business provide the most innovative, industry-leading Internet, TV and Smart Home products and services to Canadians. Whether we’re tackling a new challenge, implementing a big idea, or selling an innovative, new feature our team puts in the effort to be Canada’s #1 communications company.


The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace.  The team provides customers with amazing new technologies such as Bell Fibe TV, Bell Internet, Bell Satellite TV and Bell Home phone, local and long distance services.
Position Description: 
The Small Business Revenue Management team is accountable for identifying and executing on revenue leakage opportunities in our customer base. We are seeking a highly motivated and analytical individual with cross-functional leadership skills to lead revenue improvement initiatives for Small Business. This position will report to the Senior Manager, Revenue Management. The role provides high visibility and opportunities to influence decision making through analysis and insights. Success in this role requires strong analytical and project management skills in a cross-functional environment.


Job Duties / Accountabilities:

  • Lead revenue assurance projects end to end including identification and correction of revenue leakage on unbilled and under-billed customer accounts
  • Create work-back schedules (WBS) for projects, keep stakeholders informed of key milestones, project risk, and mitigation plan.   
  • Build and deliver material to gain support and drive action among stakeholder groups, including Finance, IT, Customer Operations, Marcom, and the Executive team
  • Analyze the root causes for revenue leakage, identify system and process improvements to reduce leakage and gain approval on the execution of recommended improvements
  • Provide analytical insight to answer questions from executives and other teams
  • Engage with cross-functional stakeholders to socialize issues, develop strategies, drive the case for change and implement solutions
  • Support Operations to process map critical processes to create CMO and FMO and redesign processes for optimal performance; monitor process performance for deviations to apply appropriate corrective action


Critical Qualification/Competencies:

  • Minimum 3 years Project Management or equivalent experience
  • Highly organized, independent, and ability to handle multiple requests in order of priority
  • Ability to negotiate and influence others 
  • Excellent interpersonal and communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)
  • Strong analytical and intuitive skills – the ability to problem solve
  • Proactive and detailed oriented
  • Persistent and passionate with an ability to drive issues to resolution
  • Good working knowledge of MS Word, Excel, Powerpoint
  • Customer Experience focus – consider impacts on customer experience to anticipate the potential reaction
  • Financial and business acumen – Executive presentation (Powerpoint), revenue forecast, result oriented 
  • Understand basic ordering and billing processes and flows, preferably with small business systems (ie. EOM, NM1, BCRIS) or have the willingness to learn. 
  • Curious and passionate about learning new skills and techniques


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Don Mills 
Application Deadline: 07/03/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.


Created: CanadaON, Don Mills

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