IT and Network Engineering
Jul 14, 2021

Developer, Software Full Stack

Req Id: 293271 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


Bell’s Operational Planning and Technology (OPT) team is looking for a Developer, Software Full stack.  If you have a passion for delivering exceptional customer experience, you will want to seize this incredible opportunity. The successful candidate will work closely with our customers while supporting various OPT team members.

OPT is committed to deliver accurate, useful, and timely information to guide and support strategic decision making. OPT functions as trusted advisors and subject matter experts to drive homogenous solutions across Mobility for agent reporting, call center reporting, and overall business intelligence for the contact centre.


In order to achieve our mandate, we are looking for a  Developer, Software Full stack. The candidate should be a strong leader and excellent programmer. We are looking for someone with sound business vision and the ability to translate business needs into holistic solutions. The incumbent should possess excellent negotiation and communication skills to interact with multiple stakeholders. A passion for improvement and an ability to prioritize and drive change in a complex environment are required. A detailed approach and a process oriented mind will also be required.


Key Responsabilities:

  • Reporting to the Senior Manager, OPT, the successful candidate will be responsible for web application development for Bell's various contact centres. Major functions will include:
  • Publishing reports at the agent and call center level
  • Web application development and implementation
  • Identification of system deficiencies and recommending solutions
  • Provide time estimates for projects
  • Prioritize multiple tasks effectively
  • Performance testing, software implementation, systems documentation 
  • Support of the programs developed for internal customers 
  • Ensuring quality control while respecting predetermined business rules and deadlines
  • Enhancing and supporting existing tools and database infrastructures
  • Assisting various business units through alignment and implementation to achieve targeted goals


Requirements & Competencies:

  • University degree in computer science or engineering
  • Programming experience
  • Mastery of ASP.NET, JavaScript, JQuery, XML, AJAX, JSON, HTML5 -XHTML, CSS3, ASP, DOJO, C#, T-SQL
  • Experience using  Visual Studio TFS
  • Good knowledge of Windows environment
  • Good knowledge of MS SQL 2005+
  • Experience in relational database analysis
  • Strong knowledge of BI/Query, MS Project, and ACDs – Symposium, Avaya, IEX or equivalent)
  • Strong Mathematical and analytical skills
  • Autonomous, very dynamic, capable of decision making.
  • High capacity to learn, work under pressure to meet tight deadlines
  • Previous telecommunications experience
  • Previous contact centre experience
  • Expert experience with the design, development and maintenance of enterprise level data systems such as Oracle, SQL Server, Teradata, SAS or others.
  • Expert level web design experience with Asp.Net 4.0, 
  • Experience in designing and implementing Web Based reporting solutions
  • Exceptional communication skills in spoken and written French and English


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga 
Application Deadline: 07/27/2021 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Mississauga


Bell, one of Canada's Top 100 Employers.