Software Development
Mar 23, 2024

Lead Architect, Digital Commerce, User Experience & Channels


As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device. 


Are you an innovative and strategic-minded Senior Technology Architect passionate about driving digital transformation and creating engaging and seamless user experiences? Do you enjoy tackling complex problems and achieving optimal results? If this sounds like you, we want you to join our team! 

As a Lead Architect, Digital Commerce, User Experience and Channels, you will work to define and facilitate the transformation of Bell's current architecture to meet future organizational needs, goals, and strategic direction. Thinking end-to-end through the lens of our customers, you will establish strategic technology solutions promoting component reuse and standardization of technologies as you scale our solutions across the organization. You have a relentless passion for simplified architecture underpinned by a razor-sharp business-oriented mindset. You are driven to test new hypotheses and ideas to push business and technology boundaries while possessing exceptional visual management and architecture documentation skills. You bring a commitment to excellence in all aspects of your work.

In this role, you will be responsible for designing and implementing technology strategies that enhance our customers' experience across multiple channels, including web, mobile, retail, call centre, social media, and AI-driven interactions. You will work closely with cross-functional teams to identify business requirements and user needs, analyze customer feedback, and develop enterprise-wide strategies for user engagement built upon optimal technical architectures. 

To succeed in this role, you should have a solid technical background and a deep understanding of customer experience design principles and design thinking. You are a natural leader with excellent communication skills and the ability to collaborate with stakeholders at all levels of the organization. You are an expert in your field but also a team player who embraces innovation and a diversity of new ideas to create the best outcomes.  


Key Responsibilities

•    Design and implement technology solutions that enhance customer engagement across multiple channels 
•    Collaborate with cross-functional teams to identify business requirements and customer needs. 
•    Develop and implement frameworks for managing multi-brand, multi-channel, and multi-segment experiences with requisite flexibility and enablement, built upon a reusable technical stack and architecture with a product-over-project mindset.
•    Develop enterprise-wide strategies for customer engagement and experience. 
•    Collaborate with architects, engineers and cross-functional teams to identify user needs and customer feedback. 
•    Stay up-to-date with emerging technologies and trends in architectures, solutions, user experience and engagement. 
•    Develop and maintain architecture blueprints, standards, and guidelines for customer channels and engagement systems. 
•    Consult with project teams to ensure compatibility with existing solutions, infrastructure services and strategic requirements. 
•    Assist in post-implementation continuous improvement efforts to enhance performance and provide increased functionality. 
•    Analyze current architecture to identify gaps and determine opportunities for improvement. 
•    Perform ongoing architecture quality review activities relative to specific projects/programs/portfolios that one is responsible for 
•    Develop and communicate architecture technical guidance, design patterns, and standards, and collaborate with IT stakeholders to develop and evaluate architecture-compliant technical solutions. 
•    Responsible for reviewing the technical architecture from a security, accessibility, data integrity, and availability points of view 
•    Overseeing and monitoring progress on complex projects relative to scope, schedules, budgets and quality 
•    Provide technology evaluation and selection advice regarding COTS, custom approaches, open source and cloud appropriateness. 
•    Preparing and distributing architectural vision, goals, standards, structure, behaviour patterns, and models to all affected stakeholders 
•    Checking conformance to standards and architectural decisions and resolving design and architectural conflicts by explaining and justifying design and architectural decisions 
•    Minimize the impact of integration on various existing processes. 


•    Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field; 10+ years of experience in IT enterprise architectures, with a focus on customer channels and engagement systems 
•    TechCo experience is considered an asset. 
•    Management consulting experience is considered an asset. 
•    Telco Experience is considered an asset. 
•    Business knowledge and acumen with a solid technical background 
•    Strong understanding of customer experience design principles, design thinking and lean UX best practices 
•    Experience with modern web and mobile technologies, including APIs, microservices, and cloud-based systems 
•    Knowledge of frontend and backend frameworks for Web Development, including BFF patterns, e.g. Express, Django, Rails, Angular, React, Vue. 
•    Approaches a problem by using a logical, systematic, and sequential approach 
•    Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions. 
•    Demonstrates openness and willingness to adapt to different and new ways of doing things 
•    Ability to work cooperatively with others on a team and to establish and maintain effective business relationships 
•    A knowledge of Agile methods and SAFe practices is considered an asset. 



Adequate knowledge of French is required for positions in Quebec. 

Additional Information:
Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Mississauga || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Flexible work profile: Mobile 
Application Deadline: 03/10/2024 



Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.