Operations Support, BCI
Req Id: 427270
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.
Position Overview
Reporting to the Sr. Manager Channel Compensation, the successful candidate will play a key role in ensuring the accuracy and timeliness of inquiries for internal and external sales channels. This position offers the potential for continued learning and development, as well as satisfying professional challenges and benefits.
Accountabilities and Key Responsibilities
- Investigate and manage commission related claims in a timely manner
- Generate payment adjustments for valid inquiries
- Communicate in writing the detailed results of investigation
- Root cause analysis on re-occurring claim submissions to resolve issues systemically
- Build reporting to provide analytics on claim submission, accuracy, and resolution time
- Generate and maintain SQL scripts to pull source data to investigate claims
- Document inquiry processes and educate stakeholders to ensure compliance
- Build strong working relationships with various stakeholders
- Providing valuable feedback to reduce incoming inquiries
- Identify opportunities for system and process enhancements
- Undertake periodic audits to ensure payment accuracy and compliance with contract terms
Competencies and Qualifications
- University degree in Computer Science, Information Technology, Business or relevant field
- Proficiency in SQL and Microsoft Excel
- Proven ability to work independently in a dynamic and fast-paced environment
- Analytical; able to extract and analyze large amounts of data
- Strong organizational and problem-solving skills; attention to detail
- Ability to meet deadlines without compromising quality
- Must be flexible, adaptable and versatile
Preferred Skills / Experience
- Communication
- Relationship management
- Presentations
- Experience in PL/SQL
- Experience in SAS Enterprise Guide
- Working knowledge of Bell internal reporting systems, processes, products and services
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 01/02/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.