Operations Support, Bell Mobility

Date: Jun 11, 2019

Location: Mississauga, ON, CA

Company: Bell

Req Id: 236506 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology


Job Duties/Accountabilities:
Reporting to the Senior Manager – Retail Planning, the Co-ordinator’s responsibilities will include ticket routing, resolution and follow-up for all Bell & Source merchandising executions in-stores. 


Responsibilities will include, but not limited to:

  • Daily ticket management – ticket routing/assigning, resolution & follow-up
  • Following ticket resolution process including adhering to service level agreements already defined
  • Follow-up with primes on all outstanding tickets to ensure quick resolution
  • Responding to questions/inquiries escalated to the Merchandising Inbox
  • Compiling and managing all daily extra ships for our warehouse
  • Weekly ticket reporting for executives
  • Visual Merchandising System (VMS) changes associated with tickets
  • Update VMS with Channel Management Support (CMS) changes
  • Generate weekly reports on Merchandising compliancy and user activity to channel primes
  • Conduct daily VMS spot checks to ensure plan-o-grams are correct
  • Conduct and report on targeted Merchandising audits
  • Posting directives and product talker updates to VMS
  • Conduct regular inventory clean up at warehouse
  • Perform other duties and projects as assigned


Education and Experience:

  • 2 to 5 years of experience in retail or channel execution programs (telecommunications)
  • University degree/college diploma in Business Marketing or Visual Merchandising
  • Visual Merchandising System (VMS) advanced working knowledge is an asset
  • Exceptional follow-up and organizational skills
  • Excellent written, verbal and presentation skills
  • Ability to think critically and analyze data
  • Advanced skills in MS Office including Excel, Access, Word, and Power Point
  • Proven track record in building and maintaining professional relationships
  • Ability to work well under pressure, prioritize work load and meet tight deadlines
  • Excellent attention to detail and accuracy


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Mississauga 
Application Deadline: 06/27/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.


Created: CanadaON, Mississauga

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