Operations Support - Analytics, BCI
Req Id: 433290
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.
As part of our team, will be at the heart of our customers’ experiences.
Information of Division / Hiring Department / Career Opportunity
Bell is a dynamic organization that provides communication services. Our strategy focuses on placing our customers first by providing services tailored to their needs, while capitalizing on growth opportunities. We are currently seeking a candidate to fill the position of Operations Support – Analytics.
Position Overview
Reporting to the Manager, Channel Compensation, the successful candidate will play a key role in ensuring the accuracy and timeliness of payments for external distribution channels. This position offers the potential for continued learning and development, as well as satisfying professional challenges and benefits.
Accountabilities and key Responsibilities
- Generate and maintain SQL scripts to extract data for payment calculations and reports
- Ensure accuracy and timely delivery of commission payments
- Create and maintain reference tables and process documents
- Investigate and manage commission related claims
- Assist in the redesign and automation of current payment processes
- Identify opportunities for system and process enhancements
- Maintain good working relationship with channel partners and stakeholders
- Undertake audits to ensure payment accuracy and compliance with contract terms
Competencies and Qualifications
- University degree in Computer Science, Information Technology, Business or relevant field
- Proficiency in SQL and Microsoft Excel
- Proven ability to work independently in a dynamic and fast-paced environment
- Analytical; able to extract and analyze large amounts of data
- Strong organizational and problem solving skills; attention to detail
- Ability to meet aggressive deadlines without compromising quality
- Must be flexible, adaptable and versatile
Preferred Skills / Experience
- Experience in PL/SQL
- Experience in SAS Enterprise Guide
- Working knowledge of Bell internal systems, processes, products and services
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 11/20/2026
Total earning range: $55,000 - $70.000. The advertised salary range may vary slightly as it is based on the company’s current salary structure, which may be revised by the company, from time to time, at its sole discretion. The agreed upon salary may also vary from the advertised salary ranges depending on several factors, such as the candidate’s qualifications, experience and internal equity
The salary range above includes an Annual Incentive Plan objective which represent 6% of your Base Salary based on the achievement of individual and corporate objectives; The Annual Achievement Incentive Plan (“AIP”) payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The AIP payment is conditional upon meeting all of the AIP’s eligibility requirements. The AIP is subject to modification by the Company from time to time, at its sole discretion to better reflect evolving business structure, goals and strategies.
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.