Senior Manager, Performance and Results
Req Id: 424443
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.
The successful candidate will provide comprehensive insights and analysis, driving sales and operational performance within the NMT channel and its vendors. This people leadership role supports a team of two direct reports, demanding a blend of analytical prowess, strategic thinking, and operational expertise to optimize channel performance.
This is an excellent opportunity for the right candidate to contribute to a high-performance team, with the chance to collaborate with a broad set of stakeholders who will help transform our business and reimagine the ways we drive performance within this highly strategic channel.
Key Responsibilities
- Conduct thorough performance evaluations of the NMT channel, including vendors, utilizing various data sources to identify trends, opportunities, and areas needing improvement.
- Develop and maintain comprehensive performance dashboards, reports, and presentations to communicate insights and recommendations to stakeholders at different levels of the organization.
- Perform detailed analyses of sales data, operational metrics, and vendor performance indicators to uncover key drivers of success and areas for improvement.
- Collaborate with cross-functional teams, including sales, operations, and vendor management, to align strategies and ensure cohesive execution.
- Analyze agent performance data to identify key trends and insights, providing actionable recommendations to vendors to improve productivity and reduce attrition.
- Identify and implement process improvements to enhance channel performance, vendor relationships, and agent productivity.
- Provide guidance and mentorship to a team of two direct reports, fostering their professional development and ensuring high team performance.
Critical Qualifications
- Possess a bachelor's degree in a quantitative field such as finance, economics, statistics, or a related area.
- Demonstrate five years of experience in data analysis, reporting, or performance management, with a focus on sales or channel operations.
- Strong financial aptitude, including the ability to build and understand financial models, business cases, and interpret and comment on financial results or outcomes.
- Strong analytical and creative problem-solving skills.
- Ability to prepare documentation targeted at various audiences, including Senior Leadership.
- A highly effective collaborator within a matrix environment.
- Exhibit exceptional communication skills, both written and verbal, with the ability to present complex information clearly and concisely to various audiences.
- Possess a strong understanding of sales operations, channel management, and vendor performance management principles.
- Experience in the development and implementation of performance dashboards and reports, particularly in a transformation environment.
- Possess a proven track record of using data to drive actionable insights and recommendations.
- Proficient in MS Office Suite including Excel, PowerPoint, and Word.
- Experience with SQL, Microstrategy, Salesforce Analytics, and/or SAS.
- Experience with CRM systems, such as Salesforce, for data extraction and analysis.
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/18/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.