Senior Program Manager, AI Strategy & Platform Development

Summary

We are seeking a visionary Senior Program Manager to lead the development and execution of a transformative, AI-enabled strategic roadmap for our national ordering and billing platform. This high-impact role will be at the forefront of our digital evolution, shaping the future of our services for Residential and Small Business wireline and wireless customers. The ideal candidate will be a strategic thinker with a strong background in program management, a passion for artificial intelligence, and experience with enterprise-level platforms like Salesforce, ServiceNow, and Google Cloud.

Key Responsibilities

• Develop and own the cohesive, multi-year strategic AI roadmap for our national ordering and billing platform, aligning business goals and customer needs.
• Lead the alignment of various AI roadmaps across different platforms (including Salesforce, ServiceNow, and Google) to create a unified and synergistic strategy.
• Drive the delivery of next-generation, AI-enabled capabilities and features from conception to launch.
• Manage highly complex strategic initiatives with large, cross-functional teams, ensuring collaboration and alignment across the organization.
• Interact and communicate directly with client teams, executives, and other stakeholders to provide status updates, reports, and presentations.
• Prepare and contribute to internal presentations concerning project scope, timeline, activities, issues, budget, and progress.
• Prepare project timelines and assist with the determination of a project scope that is scheduled in manageable components.
• Monitor timelines and project cost to ensure adherence with approved project plans.
• Manage the work efforts and budgets provided for third-party providers and consultants.
• Protect project scope using change management procedures to protect against "scope creep."
• Proactively track and manage issues, risks, and project budgets, escalating to senior management as needed to ensure mitigation.
• Ensure that quality management standards are adhered to and that projects are completed on time, on specification, and on budget.

Critical Qualifications

• 5+ years of Project or Program Management experience with demonstrated results, preferably in a technology or telecommunications environment.
• Proven experience in developing and executing strategic roadmaps, particularly with a focus on AI, machine learning, or data-driven products.
• Highly developed organizational, leadership, and interpersonal skills, with the ability to solicit cooperation and resolve conflict.
• Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to a non-technical audience.
• Strong understanding of enterprise platforms and ecosystems; direct experience with Salesforce, ServiceNow, and/or Google Cloud platforms is highly desirable.
• Expert knowledge of Project Management Institute's (PMI) approach to Project Management.
• PMP designation or equivalent is required.
• University degree in a related field (e.g., Business, Computer Science, Engineering).

Preferred Qualifications

• Experience in the telecommunications industry, with knowledge of ordering, billing, and customer management processes for both wireline and wireless services.
• Familiarity with Agile and other modern project management methodologies.
• Advanced degree (e.g., MBA) is a plus.
• Experience working with AI/ML development teams and data scientists.