IT and Network Engineering
Aug 25, 2021

Analyst, ServiceNow

Req Id: 306871


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.  

Operations Technical and Systems Support (OTSS) is a fast-paced team responsible for the support of applications used to assist the operations team in Service Availability, Change, Problem, Incident Management and Application Performance.


Also within OTSS is the Corporate IT Solutions Team (CITS) who are responsible for the development and support of the ERP solutions.  The team has accountability for the tracking of all server and application asset inventory for Bell Canada and its affiliates.


We are looking for a highly motivated, self-initiating, and detail oriented individual who has the ability to troubleshoot and analyse technical issues. The individual should also be able to Interpret Business and Technical requirements to scale and support the existing infrastructure and solution.


This role will also require you to work closely with internal and external team members to drive the successful delivery of the ongoing program.


Key Responsibilities:

  • Discovery of server and software assets using discovery software such as ServiceNow and Micro Focus Universal Discovery
  • Manage and track server assets and inventory
  • Work with Vendors / Partners and internal support staff to resolve discrepancies
  • Provide communications to internal business groups
  • Identify Hardening opportunities or areas to streamline or optimize processes

Critical Competencies

  • Network troubleshooting skills: comprehension of firewalls, routing, subnetting
  • System administrator knowledge for Windows/UNIX/Linux
  • Understanding of relational databases IE:SQL & Oracle
  • Strong analytical skills to drive continual improvement
  • Excellent MS Office skills (PowerPoint/Word/Excel)
  • Strong leadership skills
  • Excellent communications skills (Written and Verbal)

Preferred Competencies

  • Understanding of ServiceNow discovery
  • Familiarity with Microfocus products such as Asset Manager and Universal Discovery (uCMDB)
  • Visio
  • Kubernetes / Docker
  • Containerized applications /Micro service runtime
  • ITIL V4 certification 

Working Conditions

  • May require evening and weekend work
  • Work location is Mississauga, Ottawa or Montreal



Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Mississauga || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 09/24/2021 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaONMississauga


Bell, one of Canada's Top 100 Employers.