Systems Administration Salesforce

Summary

Reporting to the Manager, CRM Operations, we are looking for a Salesforce System Administrator, who is responsible for maintaining and optimizing the integrity and quality of data of Bell Business Market CRM system, Salesforce.com and Slack. This individual is driven to deliver key functionality to an engaged base of Sales, Marketing and Customer Support stakeholders. S/he will have a track record of delivering simple, customized, and scalable solutions.

Key Responsibilities

Serve as part of a team of system administrators for:

• Handle all basic administrative functions within salesforce, including user support, report/dashboard generation, workflow builds, process automation, build custom apps, and objects
• Complete new configuration requests, ranging from simple to complex
• Work with cross-functional stakeholders to develop processes to support administrative, development and sales activities
• Act as a liaison between users, vendors, and application teams
• Assess impacts of new requirements on a highly customized salesforce.com and Slack environments
• Complete regular internal system audits and prepare for upgrades
• Design/implement & maintain processes for governance and compliance purposes
• Process & configuration documentation
• Proactive Problem-Solving: Identifies critical needs and takes decisive action to address them effectively and efficiently.
• Innovation and Continuous Improvement: Actively seeks and implements new ideas and innovative solutions, proactively exploring new areas and opportunities for growth.
• Customer-Centric Approach: Demonstrates a deep understanding of customer needs, anticipating and exceeding expectations to drive customer satisfaction.
• Analytical and Solution-Oriented: Masterfully applies systematic problem-solving methodologies to complex challenges, consistently delivering effective solutions.
• Learning Agility and Continuous Development: Proactively investigates mistakes, fosters a culture of learning from experience, and actively seeks opportunities to expand skills and responsibilities.
• Mentorship and Collaboration: Mentors and guides junior team members, fostering a collaborative environment of knowledge sharing and mutual support.

Critical Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
• 3+ years of relevant work experience in Salesforce.com software development (some exceptions may be made for exceptionally skilled candidates).
• 3+ years of relevant work experience in Slack software development (some exceptions may be made for exceptionally skilled candidates).
• Required Certifications: Administrator (ADM201 & ADM211)
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other complex content
• Good understanding of Salsforce.com and Slack best practices
• Ability to meet deadlines, handle and prioritize simultaneous requests
• Ability to manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• For full-stack roles: Proficiency in data structures, algorithms, object-oriented programming, and design patterns.
• Excellent problem-solving and analytical skills.
• Strong communication and leadership skills.