Account Service Coordinator, Bell Mobility
Req Id: 426926
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
Key Responsibilities
- Manage the service delivery model for your assigned base of corporate clients
- Collaborate with customers on the adoption and usage of self-serve tools
- Have accountability for protecting Churn and enhancing the client experience
- Take ownership of escalations with a sense of urgency and work with internal resources to resolve quickly
- Use advanced interpersonal skills to respond professionally in urgent or escalated situations
Critical Qualifications
- Demonstrated 1-3 years’ experience in B2B customer service
- Experienced in resolving customer issues, strong ability to diffuse escalations and retain customers
- Demonstrated ability to be resourceful in leveraging support partners in the business to resolve escalations and address client needs
- Strong ability to collaborate with cross-functional teams in a matrixed environment.
- Be a positive, organized and motivated individual with a strong ability to effectively manage multiple priorities
- Strong verbal and communication skills
- Advanced time management skills
- Skilled in PowerPoint and Excel
- Knowledge of English and French required, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Preferred Qualifications
- Telecom service experience
- Strong skill set for telephone, video and email business communication and interactions
- Client presentation experience
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 11/18/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.