Account Service Representative Radio, Bell Mobility

Req Id: 251260 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology


The Account Service Representative (ASR) will work closely with both the Solution Consultants Senior Service Specialists, Sales Managers, as well as internal departments like Pre sales engineering and network engineers to ensure customer and client satisfaction 


The Account Service Representative Role (ASR) is an outbound sales support role where time is spent working with existing customers with a focus on customer experience and satisfaction along with building and processing sales orders within Bell or client radio networks.  The main goal is to enable growth and retention


Job Description:

  • Detailed knowledge of Radio technology (commercial or APCO 25)
  • Working with detailed reports that require a proficiency in MS Office
  • Conduct customer scorecards
  • Manage the contact strategy based on customer size and revenue. TOP A & B clients
  • Attend service meetings, set agendas and guide the meetings with key contacts at the client’s location
  • Handle escalations with a sense of urgency and work with internal resources to resolve quickly
  • Using advanced interpersonal skills, be able to respond professionally to urgent or escalated situations
  • Assist with large rollouts by managing and tracking the status
  • Must be able to work independently and with cross-functional teams in order to meet deadlines and manage customer issues


Critical requirements:

  • Radio experience 3-5 years’ experience
  • Ability to work autonomously
  • Face to Face experience
  • Intermediate knowledge of the Microsoft office suite 2003-2007
  • Can display advanced time management skills
  • Excellent knowledge of
  • Knowledge of Motorola, SBT, Tait and Kenwood technology
  • Valid driver`s license
  • Must be bilingual


Work Conditions:

  • Car allowance
  • Willing to travel around Montreal region and sometime in other region as often as required


Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Non Management 
Job Status: regular - full Time 
Job Location: Canada : Quebec : Montreal 
Application Deadline: 07/13/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Montreal


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