Associate Workforce Controller, Unifor

Date: Aug 5, 2019

Location: Montreal, QC, CA

Company: Bell

Req Id: 238490 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.



Name and description of the hiring department:

The Control Center Team has a major role in delivering repair and installation services to our business and residential customers.


The Internal Workforce Management Team has implemented a workforce management structure for the internal agents. The main task involved is to align work volume with available resources. This group handles three primary tasks: provision of forecasts, work schedule management and D-Day management.


Within our different dynamic groups, a stimulating and rewarding atmosphere allows us to surpass the quality of our customer service, day after day.


What sets us apart from other companies: a very competitive salary, opportunities for advancement, continuous training, a sane and diversify workplace, easy access to public transit and a competitive group insurance program.


Job Duties / Accountabilities:

  • Provide support reactively to employees and other stakeholders
  • Establish and adjust the planning of the schedules for D-Day up to 10 days
  • Analyze study and solve the unusual and complex situations
  • Make sure to respect the quality of service queues
  • Plan and coordinate off-line activities
  • Coordinate workload and workforce activities in real time
  • Contribute to the organization’s operational excellence


Essential Qualifications / Competencies:

  • Fluent in French and English (read, written, spoken) with no significant limitation
  • MS Excel intermediate (retrieve information from different spreadsheets)
  • MS Outlook basic
  • Ability to communicate and negotiate effectively with others (leaders, associates, interdepartmental groups, etc.) over the phone, face to face and/or in writing
  • Ability to get others to adjust their work according to changing priorities
  • Ability to analyze data, identify anomalies and trends
  • Ability to calculate percentages, averages and other functions, and to draw logical conclusions from these
  • Thorough knowledge of Bell organization and practices, and collective agreements
  • Team player
  • Autonomous
  • Strong communication skills (interpersonal, presentation)
  • Capacity to work under pressure
  • High school diploma required


Work Conditions:

  • Opportunity to work 5 days a week, Sunday to Saturday from 6:30 AM to 21:00 PM
  • Possibility to work up to 37.5 hours per week
  • Availability 7/7 days required


Job location address: 600 Jean-Talon East, Montreal (QC)




Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Union 
Job Status: Temporary Part Time
Job Location: Canada : Quebec : Montreal 
Application Deadline: 08/18/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Montreal

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