IT and Network Engineering

Business Systems Analyst

Req Id: 264651


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.  

The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.  The team manages Bell’s IT Infrastructure and the service availability of over 300 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s judicious imperatives.


Key Responsibilities:


We are offering this exciting Business System Analyst opportunity to a highly motivated, creative, and disciplined recent graduate that possesses an exceptional positive attitude. This role will require you to work closely with other team members such as solutions architects, project managers, and developers, our new BA will be accountable to gather, document, and analyse systems requirements for developing and implementing solutions for IT’s Business partners.


Job Duties/Accountabilities:


  • Interpret conceptual business needs and document requirements
  • Ability to query, collect and evaluate data from multiple sources
  • Gather and assess requirements to create a business requirements document
  • Acquire deep knowledge of systems and their interdependencies to drive improved efficiencies
  • Ability to facilitate work sessions and interview subject matter experts to identify project requirements
  • Development and documentation of System Requirements Specification
  • Understand technical designs and specifications and comply to architecture models
  • Identify, evaluate and document operational changes to improve information and processing systems
  • Drive the technical resolution of issues arising from changes to scope, requirements, design, etc
  • Identify and quantify risks relevant to business and systems requirements
  • Maintain productive professional client relationships
  • Resolve conflicts between differing requirements presented by business versus IT
  • Create or support in the development of the test plan and test cases including defining test conditions, negative testing and regression testing


Required Competencies:


  • A Bachelor degree in an area such as IT, information systems, computer science, engineering completed by the position start date
  • Have an analytical ability to extract, integrate, conceptualize and apply ideas, processes and information to create solutions in a constantly changing technological and business environment
  • Be skilled in business process modelling and business process documentation
  • Effectively negotiate and positively influence decision making to drive change
  • Be a dynamic collaborator with multiple project team members (project managers, other BA’s, architecture, business sponsors, etc.) and effectively balance contesting priorities and timelines
  • Effectively inform with internal IT teams, vendors, and the business requirements, gaps, technical solutions, defects, and risks
  • Have the ability to identify, explore and evaluate options on processes, methodologies and information technology solutions in order to support the design of new business systems and develop feasible recommendations
  • Be highly self-motivated and self-directed with proven leadership skills
  • Have strong attention to detail and strong analytical abilities to understand system and data flows
  • Independently prioritize and organize workload to meet deadlines within budget and successfully complete projects in a changing environment
  • Have ability to motivate team and promote team spirit
  • Have excellent written and oral communication skills; being able to explain and present technical information in a clear, accurate and understandable manner
  • Effectively troubleshoot and learn new technologies
  • Be comfortable disputing the status quo and think outside the box
  • Software development life cycle and project management lifecycle comprehension


Preferred competencies:


  • Experience in a similar environment through co-op terms or summer jobs
  • Previous knowledge of the telecommunications industry
  • Familiarity with programming languages is highly recommended
  • Experience with SQL, Oracle databases, Windows/Linux Servers, Mainframe, DevOps responsibilities, etc.
  • Ability to adapt to a constantly changing environment with different project methodologies
  • Ability to learn new technologies as the need arises including constant cyber security changes
  • Ability to draw educated conclusions based on available facts
  • Takes the initiative to investigate end-to-end project scope or system flows
  • Ability to understand risks and impacts to your tasks and plan for counter measures accordingly


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Application Deadline: 09/27/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQCMontreal

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