IT and Network Engineering

Cisco Unified Communication Specialist, L4

Req Id: 257095 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love. If you’re excited about transforming the way people connect, our Network team is the right place for you.  

Bell is looking to hire an Advisor to support for Bell Canada’s Managed Cisco IP Telephony Service. 


Works closely with 3rd line service teams, IS/IT and CSE Community.  Individual must have a combination of excellent technical, leadership and customer service skills.


Job Duties and Accountabilities:

  • Act as technical leader and coach for Large Enterprise customers deploying thousands of VoIP lines across Canada, U.S.A., UK and China (over 150,000 users already deployed)
  • Act as subject Matter Expert for supported IP Telephony services and technology, providing support to marketing and service teams
  • Manage technical bridge and coordinated SMEs in order to resolve the issue as quickly as possible
  • On-call rotation
  • Manage vendor relationship order to resolve the issue as quickly as possible
  • Is engaged in day to day service assurance
  • Participate and/or prepare monthly training sessions on new and existing technologies (lunch and learn, classroom)
  • Participate to Service Evolvement with product and service management teams
  • Participate to tools, systems and service improvement with IT and Engineering teams
  • Maintain personal certification levels to meet vendor requirements
  • Develop network test plans, perform testing in labs, and identify technical and operational issues to management.


Critical Skills and Competencies

  • Excellent oral, written and customer facing skills in English
  • Professionalism at all times, with strong customer focus
  • Advanced IP Telephony/Routing and Switching experience and certifications
  • PC proficient with intermediate skills in MS Office (Excel, Powerpoint, Word, Visio, Access and Project)
  • VMware – UCS functional components
  • Able to develop web based applications like JAVA, CSS, XML, HTML, PERL and REST
  • Able to write code to automate processes and orchestrate deployments and manage code
  • Experience with working in an agile environment
  • Minimum 3 years experience supporting majority of the following technologies:
  • CallManager 8.x,9.x, 10.x, later
  • Unity Connection 8.x,9.x,10.x, later
  • MeetingPlace
  • CER 8.x,9.x,10.x later
  • UCCX 8.x, 9.x, 10.x, later
  • Unified Computing System (UCS) – C-series / B-series / BE6K / BE7K
  • Session Border Controller like Cisco CUBE or ACME Packet
  • MGCP, H323 and SIP Protocol
  • ISR gateways (28xx, 29xx and 44xx)
  • UCS Manager
  • VMware
  • Linux
  • Microsoft
  • Calabrio AQM / WFM
  • Minimum 3 years experience supporting the following Cisco/Tandberg Video Technologies.
  • VCS-C/E, Expressway-C/E
  • Content Engine (recording)
  • Conductor
  • Codian Bridges/MCU, Cisco Telepresence Server
  • Codian ISDN Gateways and IP to IP Gateways
  • Cisco Meeting Server (CMS)
  • Telepresence Management Suite (TMS)
  • Cisco Jabber
  • Cisco Video Endpoints (MXP, SX, MX, IX, DX etc)
  • Knowledge in the below technologies will be an asset
  • Cisco Webex Hybrid Services
  • Video Mesh
  • Cisco Webex Cloud
  • Ability to work independently with minimal direction, and able to succeed in a rapidly changing environment.
  • Strong presentation skills with the ability to communicate complicated network technology and designs to audiences with various technical backgrounds.


Certifications and others skills

  • CCVP / CCNP Voice / CCNP Collaboration Voice Certification (specialty in cloud edge is an asset)
  • CCIE Voice / CCIE Collaboration certification
  • MCSE Certification
  • Advanced skills in Windows, Unix and Linux operating systems.
  • 2 or more years of experience supporting IP Telephony customers.
  • Bilingual preferred (can we change to say an asset)


Working Conditions:

  • Regular work week plus rotation on 7x 24 hour Duty Manager Coverage
  • Positions available in Toronto and/or Montreal






Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: regular - full Time 
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Application Deadline: 07/14/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Montreal


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