Client Representative, Project Coordination
Req Id: 426214
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team, you will be at the heart of our customer experiences.
Name and description of the hiring department
The Client Representative, Project Coordination will support the FSOS structure across various provinces including Quebec, Ontario, Manitoba, and the Atlantic region. They will also assist managers and their operational teams. The incumbent is responsible for coordinating recognition events, communication projects, video projects, and visual content for communications.
Job Duties / Accountabilities
• Ensure communication with internal and external clients
• Act as a single point of contact, responsible for end-to-end project delivery for FSOS clients
• Coordinate, with various internal and external stakeholders, all components related to organizing recognition events across FSOS work centers
• Support the project management team by performing administrative tasks
• Coordinate and publish all district communications
• Lead or participate in meetings/conference calls with clients and stakeholders to review and ensure project progress
• Create and publish bi-weekly, monthly, and weekly newsletters
• Make key decisions and propose innovative, value-added solutions or recommendations to foster employee engagement
• Create and coordinate newsletter content and provide visuals that capture reader interest
• Analyze, clarify, and resolve any discrepancies
Essential Qualifications / Competencies
• Ability to prioritize workload while working under tight deadlines, managing multiple projects and situations
• Develop solutions to remove obstacles and meet project milestones
• Strong problem-solving and decision-making skills
• Excellent communication and collaboration skills
• Proficiency (Advanced level) in PowerPoint, Word, and Excel
• Proficiency (Advanced level) with Adobe Photoshop and Canvas Pro
• Ability to communicate effectively, both verbally and in writing, with internal and external clients
• Ability to collaborate with all internal and external stakeholders
• Advanced leadership, stakeholder engagement skills, ability to bring people together and drive action
• Knowledge of English and French required, as part of the job, this person will be required to produce documents in French & English
Preferred Qualifications / Competencies
• Skills in data analysis and database management
• Skills in change management
Working Conditions
• Remote work profile with in-office presence ranging from once a week to once a month
• Must be present at the office during recognition activities
• Must be available Monday to Friday, between 7:00 AM and 5:00 PM
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 10/27/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, QC, Montreal
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