Human Resources

Digital HR - Learning Consultant

Req Id: 257096

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

Are you looking for a unique Digital HR - Learning (SAP) Projects opportunity that will enable Bell to drive talent forward?


Do you have familiarity with Learning Management Systems, business analysis and project management to deliver solutions that can address business challenges?


Are you looking to thrive in a fast-paced environment with others who are passionate about what they do? Do you enjoy working on multiple projects and are energized by continuous learning? 


If you answered an enthusiastic “YES!” then we may have an exciting career opportunity for you!


Our people are empowered to make big things happen and are supported by growth, training and personal development opportunities. This strategic opportunity will provide endless opportunities for you to see your innovative ideas come to life!


The Role:

We are looking for a highly motivated Digital HR – Learning Consultant who is a positive, creative and collaborative team player with strong problem solving skills. The  Digital HR – Learning Consultant will be responsible for supporting mainly the Learning Management System and helping with the Collaboration/SAP JAM system (20%-10% of the time) to drive simplicity, ease of use and improve people performance.


Reporting to the Senior Consultant Digital HR, this person uses consulting skills, business knowledge, and solution expertise to effectively leverage the technology into the client's business environment in order to achieve client expected business results. This position includes promotion of the tool, administrator & external vendor management, end-user support, planning, analysis, configuration, testing pre and post releases and support.


Other SuccessFactors e-HR system projects may also become part of your portfolio as needed.  Bell is currently using SuccessFactors for Collaboration/JAM, Learning, Performance, Talent, Succession, Recruitment, Job posting and Onboarding.


Key Responsibilities:

  • Take accountability for selected key elements of the work plan for Bell’s implementation, including gap analysis, testing, configuration, etc.
  • Identify and propose system/process enhancements that drive simplicity, ease of use.
  • Research and summarize industry best practices to direct high impact project selections that will help keep Bell at the forefront of employee engagement and retention.
  • Perform key business analysis tasks on projects to ensure project scope and deliverables will achieve required business impacts.
  • Manage prioritized projects through implementation driving desired business results on time and on budget.
  • Collaborate with Learning and Engagement team to assist with training initiatives and various tasks to ensure system and program success.
  • Partner with numerous internal module primes, client groups, and external vendor partners to meet training needs.
  • Develop and maintain detailed documentation of procedures and methods to ensure proper business continuity.
  • Assist with bi-annual mandatory SuccessFactors releases.
  • Assist with the selection and implementation of optional functionality that can drive desired business change.
  • Partner with vendors (learning and system oriented) to ensure optimal systems and program success.
  • Troubleshoot integration and data issues in partnership with IT business analyst as needed.
  • Provide input and expertise into the configuration of the SuccessFactors Learning module as needed.
  • Produce and maintain relevant metrics reports for our team and Organizational Development team.
  • Submit and manage tickets to SuccessFactors as required.
  • Perform Learning Administration tasks as required.


Critical Competencies:

  • 2-5 years of experience with Learning Management System configuration, implementation, administration and support (SuccessFactors, Plateau, Taleo, etc.)
  • 2-5 years’ experience as business analyst for learning development projects (SuccessFactors, Plateau, Taleo, etc.).
  • Proven large-scale project management and leadership skills, success in supporting organization-wide implementations moving quickly from concepts to execution bringing stakeholders along with appropriate communication & change management
  • Proven track record of delivering projects on time and on budget
  • Excellent written and presentation skills with colleagues, clients, vendors and executives.
  • Excellent problem solving and troubleshooting skills…curiosity and creativity to create and find solutions.
  • Organized, disciplined and autonomous – someone who knows how to problem solve with little guidance.
  • Flexibility and Adaptability in performing multiple tasks.
  • Identify areas where automation can improve administrator tasks and save time.
  • Ability to work under pressure and manage several projects simultaneously.
  • Proven ability to collaborate through engagement from internal clients and external partners.
  • Bilingualism (English and French)


Preferred Competencies:

  • Bachelor's degree in Management, HR, Organizational Development, HRIS, HRIT, or related field of study
  • Advanced experience with SuccessFactors LMS module





Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:
Position Type: Management 
Job Status: regular - full Time 
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Application Deadline: 07/19/2020 


Please apply directly online to be considered for this role. Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada , QC , Montreal


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