Corporate Services
Aug 25, 2021

Disability Manager Consultant

Req Id: 311451

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

Bell's Disability Management Group is currently seeking a tactful and professional individual to assume the position of disability manager consultant.  The incumbent's main role is to manage long-term disability benefit eligibility requests from employees of Bell Canada and its subsidiaries. In this role, the Consultant will also be involved in the management of the requests for medical accommodation,


Job Duties / Accountabilities:

  • Review the medical information already available in the employee's file.
  • Conduct telephone interviews (in English or French) with the employee and, if necessary, with the employer and healthcare professionals involved in the file to obtain the information required for the decision-making process.
  • Produce all written correspondence (in English or French) intended for the employee, employer, healthcare professionals and other organizations such as the QPP/CPP, as necessary.
  • Schedule and organize independent medical examinations, functional ability assessments or other examinations required to process the request.
  • Provide the employee with required support when he or she returns to work, including the determination of return-to-work provisions and necessary accommodations, in collaboration with the employer and other parties involved, if necessary. Involve a rehabilitation counsellor, if applicable.
  • Work in collaboration with management and HR/LR to find solutions when special situations occur, with a view to allowing the employee to return to work under conditions acceptable to both parties.
  • Follow up on long-term disability files that have already been approved to ensure employees' timely return to work.
  • Be available for conference calls with other company authorities if required due to special circumstances (disputes/accommodation or other). If needed, the consultant may have to testify,
  • Prior to their transmission, review copies of files requested by employees or third parties.


Job requirements and desired profile:

  • Bachelor of science in nursing or another health-related field, or a combination of relevant education and experience
  • More than 5 years of  experience in a similar position
  • Excellent judgement and discernment, ability to demonstrate discretion and ensure confidentiality
  • Good customer service skills, excellent interpersonal skills and ability to interact with customers at all levels, especially with employees, directors, vice-presidents, healthcare professionals and other team members in a confident, pleasant and professional manner
  • Aptitude for teamwork
  • Solid organizational skills and excellent ability to prioritize
  • Knowledge of MS Office tools
  • Familiarity with Sigma software, an asset




Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:
Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Montreal || Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Application Deadline: 09/17/2021 


Please apply directly online to be considered for this role. Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada , QC , Montreal


Bell, one of Canada's Top 100 Employers.