Field Services

Manager, Cable Field Operations

Req Id: 271725 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
 

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

 

 

Information on the division, the hiring department and the job offer:

Bell Canada’s Field Services team is responsible for delivering services to residential and business customers in order to perform at the level of the installation and repair for different products and services.  Upon the team mandate, the manager has to supervise the repair and maintenance of the external network (copper, fiber and air) , in close cooperation with many different team members to ensure both internal and external customer satisfaction.

 

Job duties/accountabilities:

  • Lead a cable technician work team (from an administrative work center and on the road)
  • Monitor and improve the team members’ work productivity and performance
  • Ensure exemplary service and work quality for customers
  • Manage conformance and performance gaps and implement action and/or improvement plans
  • Manage work attendance
  • Manage spending and overtime
  • Coach, support, advise and guide technicians in terms of their technical development and the tools available to them
  • Ensure business objectives and the department’s objectives are met (including the tools usage compliance)
  • Communicate, influence and mobilize employees relative to the competencies and skills of the Bell leadership success profile Actively participate in decisions impacting the team’s development
  • Maintain a reliable outside network
  • Accept to be on call as per a rotation schedule and work irregular hours during major service outages

 

 

Essential skills and competencies:

  • Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
  • Excellent organizational and planning skills
  • Excellent teamwork abilities
  • Facilitate effectively the communication of the company’s decisions and business plans
  • Active listening skills
  • Ability to adapt in a rapidly changing environment
  • Solid interpersonal skills
  • Recognized operational management abilities (customer and employee satisfaction, value-based measures and process efficiency)
  • Creativity, autonomy, entrepreneurship and an ability to think outside the box
  • Excellent problem-solving skills
  • Highly developed technical aptitudes
  • Superior decision-making ability focused on service-quality results
  • Advanced computer skills (ex.:MS Office)
  • Excellent French communication skills, both verbal and written

 

 

Preferred skills/competencies:

  • Knowledge of the following services: voice, internet and TV for residential/business, DATA/IPVPN
  • Knowledge of the outside plant
  • Knowledge of the construction and maintenance standards and practices for the copper, fiber and pressurized networks
  • A minimum of two years’ experience managing unionized personnel, particularly Unifor technicians
  • Sound knowledge of the business processes of Field Services, NPP, Expertech, Test center and/or the Control Centre

 

 

#LI-CM1

 

 

 

 

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Gatineau 
Application Deadline: 10/30/2020 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaQC, Montreal

 

Bell, one of Canada's Top 100 Employers.