Manager, Test Center

Date: Nov 27, 2018

Location: Montreal, QC, CA

Company: Bell

Req Id: 223171 

 

Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.

 

Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.

 

Test Center Operations is a front line team responsible for providing Voice, Internet and Fibe TV services to customers in the Consumer, SMB and Wholesale markets. Part of the Test Center Operations, the Access Network Dependability Center (ANDC) is accountable to provide support to the Cable Team in respect to preventative maintenance (NEBS, L4L, 212, M7, etc)

 

Job duties/accountabilities:

  • Lead an established team of associates
  • Harmonize processes between OR and QR
  • Responsible for project delivery of internal initiatives
  • Improve the team members’ performance, work productivity and other key metrics through effective use of current and future analysis tools
  • Collaborate with various departments (control center, cable team, ANDC Ops…)
  • Ensure that customers with no facilities are addressed rapidly to support rapid service delivery
  • Ensure data integrity by updating NetworkX for any network enhancement initiated by ANDC Ops, or Cables Ops
  • Provide follow-ups regarding capital spending (such as materials, LOI, hours…)
  • Ensure integrity of the financial capital statements
  • Build financial forecasts to ensure achievement of company's financial targets

 

Essential skills/competencies:

  • Proven analytical skills - able to identify and understand trends; able to synthesize and translate results into actionable items
  • Superior written and verbal communication skills
  • Autonomous, very dynamic, capable of decision making
  • High capacity to learn, ability to evolve in a continuously-changing environment
  • Insatiable drive to move the business forward
  • Strong interpersonal and networking skills
  • Business analysis capabilities with presentation skills
  • Excellent organizational, teamwork and planning skills
  • Ability to manage staff and multiple tasks simultaneously.
  • Creativity, autonomy, entrepreneurship and an ability to think outside the box
  • Superior decision-making ability focused on service-quality results
  • Strong PC skills (MS Excel, Word, PowerPoint and Outlook)

 

Preferred skills/competencies:

  • Knowledge of the cable-testing tools and programs used (such as Network X) is an asset
  • Knowledge of financial concepts (network, forecast, plan, variance, SAP, PEATS) is an asset
  • A minimum of two years’ experience managing unionized personnel, particularly associates
  • An excellent understanding of the overall business processes of Field Services

 

 

#LI-CM1

 

Bilingualism is required (English and French)

 

Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 12/11/2018
 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

 

Created: CanadaQC, Montreal

Find similar jobs: