Project Management

Project Manager, Design and Delivery, Small Business

Req Id: 252072 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology


Reporting directly to the Senior Manager, Program Design and Delivery, the Project Manager is accountable for the successful design, planning, and implementation of programs and/or projects that help Bell deliver a best in class customer experience and achieve project benefits (OPEX, Revenues, Churn reduction, etc.). The candidate will be responsible for implementing projects on call center tool enhancement as well as process improvement, working in partnership with IT project manager for some projects as well as managing the end-to-end design and delivery of other cross-functional projects. The candidate will also be responsible for identifying and influencing opportunities to improve the customer experience, costs, and revenue.


Working closely with a number of internal partners, including IT, the operations, marketing, product development, etc. the Project Design and Delivery Leader will be responsible for assessing customers’ and end users’ needs and experiences to design and deliver programs with speed and accuracy.   The Project Design and Delivery Leader must be a highly motivated and professional individual with a passion for improving the overall Customer Experience and delivering initiatives to drive specific results.


If you have demonstrated experience planning and delivering cross-functional project teams on large and complex projects, this is a great opportunity to contribute to Bell’s strategic imperatives. 


Job Duties/Responsibilities:

  • Evaluate projects call center impacts and build assessment involving communication to planning teams and key stakeholders and data collection and analysis
  • Effectively engage, lead and influence cross-functional teams to deliver the highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables
  • Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, BRD, WBS, Budget, etc.)
  • Create and / or partner with IT PM process mapping and targeted customer experience
  • Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions
  • Provide regular updates on project status, including risks and risk management approach to senior management
  • Identification of new opportunities and related solutions to deliver benefits above committed project deliverables
  • Process map critical processes to create CMO and FMO and redesign processes for optimal performance; monitor process performance for deviations to apply appropriate corrective action


Critical Qualifications/Competencies:

  • Experience designing and leading large scale projects of varying levels of complexity and scope, preferably within the Telecom or Technology space
  • Demonstrated ability to effectively lead project teams and stakeholders with varying desired outcomes, to achieve established project deliverables
  • Strong financial and business acumen with the proven ability to support the development of business cases and financial forecasts
  • Ability to work in a fast paced environment and manage multiple projects through effective prioritization
  • Strong problem solving skills and demonstrated ability to be highly creative in formulating solutions
  • Authentic, professional, and confident communicator able to influence project teams and stakeholders through effective communication and presentation skills
  • Bachelor’s Degree in Business, Engineering, Computer Science, or Marketing is an asset
  • 2-3 years of experience in project management, operations
  • Project Management Designation/Certification is an asset
  • MS suite including MS Project and Visio expertise is an asset


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: regular - full Time 
Job Location: Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Application Deadline: 07/07/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Montreal


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