Regional Manager, Retail Stores, Greater Montreal

Overview

This position reports in to the Director of Corporate Stores. Regional Managers are responsible for overseeing and leading an assigned number of Bell Corporate Stores. They are accountable for the Store Managers and achievement of targets for all lines of business (incl. Wireless, Satellite and Internet). 

In addition to managing Store Managers, Regional Managers are responsible for operational duties include recruitment, new store openings, and in-store communications. Regional Managers are expected to keep themselves and their team up to date on policies and procedures, product knowledge and industry knowledge. In accordance to Corporate Store visual merchandising standards, Regional Managers must ensure that all stores are well maintained and display up-to-date offers and in-store elements. 

Regional Managers are responsible for ensuring that all Store Managers are coached, trained, and are driving results at store level. 

Responsibilities

• Work closely with all corporate store channels as the Home Office ambassador for Bell Mobility Channels 
• Improve customer satisfaction and retail profitability. Support managers to maximize customer service in the stores 
• Deliver aggressive performance targets and successful (profitable) financial results in each of the three channels 
• Drive strategic direction and initiatives for all retail store operations within their group 
• Deliver the expected standard of excellence for all Bell retail stores 
• Develop store operations staff teams into a customer focused, performance driven, skilled retail team 
• Ensure teams establish marketing and merchandising in order to fulfill Bell Mobility Channels’ commitment to offer its customers a complete range of communication and entertainment products and sell a complete range of communication and entertainment products and services 
• Establish a level of operational excellence 
• Supervise corporate store managers in order to maximize sales operations. This includes customer experience service, employee development 
• Ensure aggressive merchandising and sales exploitation of all Bell products in all Bell corporate store locations 
• Ensure execution of the new retail benchmarks to better measure retail progress 
• Exhaust all revenue, profit generating micro-marketing opportunities with the retail channels  
• University degree/college diploma (especially with a focus on business/management) is an asset 

Qualification

• Retail management experience in a dynamic and fast-paced team environment  
• Commitment to driving sales performance through proven coaching and training skills 
• Excellent written and verbal communication skills  
• Flexible to work day, evening and weekend shifts, based on business needs  
• Flexible to work with a 35km radius of original store of hire  
• Comfortable with technology such computers, mobile devices and digital merchandising  
• 2 to 3 retail sales or customer service experience and at least one year of management experience  
• University degree/college diploma (especially with a focus on business/management) is an asset  
• Report to the Director, Corporate Stores  

About Bell

Bell offers all eligible employees a comprehensive benefits package including: 

• Competitive Base pay and incentive programs  
• Company paid demo phone line  
• Comprehensive Medical and Dental Benefits  
• Disability Benefits  
• Group RSP with company matching component  
• Employee discount on Bell products and services such as Bell TV  

Opportunity for Growth, Development and internal promotion