Project Management
Sep 16, 2022

Senior Architect, Business Solution, Hybrid Work Place

Req Id: 383354 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


The incumbent will join the Service Management Office (SMO) architecture team as Solution Architect (SARC) for the Cloud, Security and Managed Services (MS) domains. This role is pivotal for project delivery, ensuring the charter is clear and complete, providing inputs to the project scope & boundaries, developing the Integrated Conceptual Solution (ICS) with our internal/external partners, and providing recommendations/approaches for the project. Primary focus of SARC is to make people and processes within the organization more effective by ensuring project implements optimal end-to-end solution.


Reporting to the MS Business Transformation & New Product Delivery Director, the incumbent will have to contribute in several phases of the project delivery such as planning, design, conception and implementation with different levels of involvement from project to project. For the transformation and new product delivery programs, the SARC will establish a vision and roadmap that interlock with the other domains in order to continuously improve customer service experience by leveraging different opportunities to move towards target architecture.


Main accountabilities

  • Establish and maintain architecture vision, strategy and roadmap for the MS & SA domains
  • Participate to the project planning sessions, project status meetings/scrums and lessons learned
  • Provide recommendations for project delivery approach (phasing, scoping, synergies and dependencies between initiatives, etc.)
  • Facilitate working sessions to develop Integrated Conceptual Solution that encompasses Product, Information Technology (IT), Technology Development (TD), Network and Operations sub-components
  • Manage assessment for cost, resources and systems impacts related to project
  • Ensure integrity, coherence and optimal performance of our end-to-end solutions
  • Take charge and lead resolution of complex problems that may require changes to end-to-end solution


Critical Skills/Competencies

  • 5 years' experience developing/maintaining Business/Domain Architecture; experience in analysis or strategic planning of activities
  • The ability to assimilate and correlate disconnected documentation and technical drawings, and articulate their collective relevance to the organization and to high-priority business issues
  • Good knowledge of Managed, Security, Contact Centre, Hosted Services, Cloud, etc.
  • Good knowledge of surveillance and monitoring platforms and service assurance
  • Strong understanding of full stack managed IT Operations including effective use of tools (cloud native and other)
  • Good knowledge of surveillance and monitoring platforms and service assurance
  • Proficiency in Microsoft Office suites of tools
  • Team oriented who is able to work effectively at all levels of an organization with the ability to build bridges with technical & non-technical teams and influence others to move toward consensus
  • Strong hands-on technical skills, an analytical problem-solving mindset, ability to deal with ambiguity, delivery focus and client-orientation
  • Excellent communications skills (written, oral) and the ability to communicate appropriately at all levels of the organization is required


Preferred skills

  • Undergraduate degree in Science, Technology, Engineering, Math or equivalent experience
  • Experience in Agile environment is desirable
  • Experience with public cloud (AWS, GPC or Azure) infrastructure at scale
  • Knowledge of IoT technologies
  • Knowledge of data Networking technologies like TCP/IP, DNS, DHCP, VLAN, subnets, routing, switches and firewalls is desirable
  • Knowledge on architecture framework like eTOM and/or TOGAF is an asset
  • ITIL certification is an asset






Adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Flexible work profile:
Application Deadline: 10/03/2022


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, ON, Toronto


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