IT and Network Engineering

Senior Consultant, Solution Integration, Conversational AI

Req Id: 264374 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.


If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 


Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

 

Summary:

As part of the Bell Business Markets team, the Bell TIC team is responsible for implementing advanced solutions for businesses and large organizations. The practice of ICT Contact centers is specialized in the delivery of technical integration projects using advanced technologies.
The desired candidate is an expert in developing, integrating and delivering contact center solutions. they will work as an expert in key delivery projects, as well as collaborate in the definition and delivery of new products. More specifically, they will be in close communication with clients in defining business needs, and will be a key pillar in the programming, integration and delivery of Natural Language and Conversational Robot AI type solutions.

 

Role & Responsibilities:

  • Assume an expert role in the delivery of contact center solutions, specifically for Natural Language (NLU/NLP) and Conversational Robot (AI) type solutions, while being involved in conventional projects, such as WFM, WFO and / or RVI Self-service
  • Develop / integrate and deliver cutting-edge technological solutions that will meet the business needs of our customers
  • Perform analyzes of functional specifications
  • Plan solution delivery steps, deployment phases, quality assurance guidelines and collaborate with all members of the project team
  • Collaborate closely with sales and / or project management teams
  • Support the project integration team to ensure delivery and customer satisfaction.

 

Key Skills:

  • Solid knowledge and work experienced of contact center solutions and product suites in the contact center environment (Ex .: Genesys Pure Engage, Genesys Pure Connect, Cisco UCCE, others)
  • Significant experience (expertise) in the development / programming and integration of Google AI (Dialogue Flow) and / or Nuance Biometrics type solutions
  • Knowledge of any other contact center solutions, such as workforce management, workforce optimization, including omni-channel and analytics.
  • Experience in cloud solution delivery (Amazon Connect, Twillio)
  • Flexibility, mobility and desire to work on different types of projects (design, development, integration and configuration) in different regions of Canada (mainly remote work).
  • Excellent business relationships skills with customers, demonstrating the ability to manage and influence decisions in order to optimize delivery and ensure customer satisfaction
  • VXML, Java, .Net, C, C ++ programming languages, with Golang being an asset.
  • Background in computer science or engineering
  • Database systems (Oracle, SQL)
  • Ability to communicate fluently in English & French, spoken and written.

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Application Deadline: 10/11/2020 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: Canada, QC, Montreal

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Bell, one of Canada's Top 100 Employers.