Corporate Services

Senior Manager, Payroll Services

Req Id: 257384

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

We are looking for a highly motivated individual, recognized for his or her experience and knowledge in the field of payroll management, project management, process improvement and employee management.


Reporting to the Director of Employee Services, the Senior Manager Payroll services is responsible for the operational management of the activities of his sector. He will work in collaboration with various teams, both within the company and with external suppliers. He manages the performance of both managerial and unionized employees.


The Senior Payroll Manager is also responsible for the implementation and documentation of improvement projects or initiatives affecting his sector. His priorities include analysis and audit components. He demonstrates leadership by example and is actively involved in change management by communicating clearly to the team. He makes decisions to solve complex problems, escalates major issues and acts as a resource person for all issues related to his sector of activity.


Key Responsibilities:

  • Managing a team of unionized employees including goal setting and performance management;
  • Plan and coordinate all payroll processing activities accurately and on schedule;
  • Conduct regular analyses to assess trends and workload management;
  • Analyze various performance indicators in order to establish the team's performance (call volumes and questions from employees, daily activities, trends);
  • Analyze and revise processes to optimize and increase team efficiency;
  • Act as a resource person for the HR team in all matters related to payroll processing and rules;
  • Participate in the realization of annual projects, payroll related system changes needs.
  • Develop plans and strategies for improvement projects in accordance with best practices in payroll delivery.
  • Leading transformations to improve service quality and efficiency while applying best practices in change management
  • Leading the implementation of projects of various complexities involving system changes.
  • Develop strong relationships and collaborate effectively with all relevant teams to identify and pursue opportunities for improvement.
  • Analyze and review processes in order to recommend and implement solutions that meet the highest level of service.
  • Produce high quality documentation, including presentations
  • Apply corporate governance rules and business processes in its operational decisions,



  • Bachelor's degree in accounting, finance, business administration or equivalent experience
  • Minimum of 10 years experience in operational task management / system implementation, prioritization and process review in the field of payroll and employee services.
  • Minimum of 7 years experience in a personnel management role supporting the development of employees in a unionized environment.
  • Very good knowledge of payroll systems, SAP an asset
  • Very good knowledge of the MS Office suite, expert in Excel
  • Demonstrate a capacity for decision-making and proposing solutions to complex problems
  • Demonstrate flexibility and strong, proven process improvement and control skills


Working conditions:

  • Full-time position
  • Working outside normal hours (evenings and weekends) on occasion
  • Call center environment






Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:
Position Type: Management 
Job Status: regular - full Time 
Job Location: Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Application Deadline: 07/08/2020 


Please apply directly online to be considered for this role. Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada , QC , Montreal


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