Senior Manager, Real Estate Operations

Summary

As Bell transitions into a leading tech company, the Building Operations Center (BOC) plays a pivotal role in maintaining the reliability of our infrastructure.

As the Senior Manager, Building Operations Center (CP3), you will provide strategic and operational leadership. Your primary mission will be to ensure the resilience and service continuity of our technology supporting buildings. You will lead monitoring operations, intervention optimization, and operational risk management.

Key Responsibilities

• Proactive Monitoring and Alarm Management: Lead teams responsible for 24/7 monitoring of critical alarms related to building infrastructure (fire, power, temperature, security, HVAC) and telecommunications environments.
• Smart Intervention Management (Dispatch): Oversee the strategic triage and management of dispatches to field teams (Field Services, Ops, building technicians, and external vendors).
• Operational Optimization: Implement strategies to significantly reduce unnecessary physical interventions (optimizing “truck rolls”) through data analysis, remote diagnostics, and automation.
• Business Continuity and Risk Management: Ensure uninterrupted service for critical infrastructure. Manage business continuity analysis and mitigate operational risks related to equipment or system failures.
• Critical Incident Management: Act as a leader during major incidents. Oversee critical communications, apply Abnormal Threatening Condition (ATC) protocols, and liaise with senior management and cross-functional stakeholders.
• Systems and Architecture Management (BMS/BAS): Oversee access, configuration, and integration of building management systems. Drive the transition and rationalization of BOC technological platforms (e.g., decommissioning legacy systems, integrating new monitoring solutions).
• Leadership and Team Management: Mentor, develop, and mobilize a team of operations professionals. Manage internal communications, labor relations, and HR administrative aspects for your group.
• Financial and Project Strategy: Contribute to strategic planning, business case development (CAPEX/OPEX), and the execution of major infrastructure projects for the Real Estate group.

Critical Qualifications

Experience

• Proven experience in building operations management, critical infrastructure management (Data Centers), or process optimization.

Leadership

• Strong experience managing professional and technical operational teams (equivalent to 2nd level manager or CP3). Demonstrated ability to navigate complex HR situations and communicate effectively with senior leadership.

Technical Knowledge

• In-depth understanding of Building Management Systems (BMS/BAS) and critical electromechanical systems.
• Familiarity with industrial alarm monitoring and management tools (e.g., BMS, CI/Telemetry monitoring systems, industrial alarm management platforms, or equivalent).
• Knowledge of solution architecture concepts for operations centers.

Preferred Qualifications

Crisis Management

• Exceptional ability to remain calm under pressure, make rapid data-driven decisions, and lead teams during emergency situations or major outages.

Process Optimization

• Strong analytical skills with a focus on continuous improvement, workflow automation, and reducing operational costs.
• Mastery of operational workflows to ensure seamless integration between real-time alarms, site technical data, and work order management for effective resolution.

Language Skills

• Excellent bilingualism (French and English), both oral and written, to ensure seamless communication across the country.

Assets

• Experience in transitioning complex systems (e.g., migration or decommissioning of automation engine).
• Knowledge of project management methodologies and information organization tools.

Additional Requirements