Business Intelligence
Sep 23, 2022

Senior Transition Business Analyst

Req Id: 377974 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


The successful candidate will be responsible to ensure successful delivery of process and procedures related to custom service offerings.


Accountabilities include:

  • Act as the lead business analyst on a project with a focus on eliciting and validating requirements with customers prior to delivery
  • Work with Business Analysts and Subject Matter Experts to develop end to end IT Service Management and operational process documents
    • Lead cross-functional requirement gathering and requirement analysis
    • Lead process design and documentation for processes related to IT Service Management and operations
    • Analyze and validate the impacts of system, functional or process changes
  • Develop and deliver customer facing documentation which outlines required interactions with Bell’s operational teams
  • Define and manage execution of end user acceptance testing (UAT) and operational readiness testing (ORT).
  • Ensure user satisfaction and support during the testing process.


Critical Qualifications/Competencies:
The successful candidate must have the following knowledge and skills:

  • Proven business analysis skills and experience.
  • Commercially recognized business analysis education (preferred CBAP)
  • Knowledge of the Bell Business Market segments.
  • Experience in the planning cycle and project approval process.
  • Experience working with customers to elicit and document requirements
  • Excellent analytical, presentation skills.
  • Excellent communication skills (verbal and written); ability to listen, understand and respond appropriately and effectively.
  • Ability to produce high quality documents (process, Ops Model, BRD, BPD, and executive summaries).
  • Ability to define conceptual solutions by documenting current and future mode of operations (CMO vs FMO) and develop process maps.
  • Ability to define business requirements that describe the solution and mode of operations.
  • Facilitate requirements gathering – the ability to pull together experts to get the right information.
  • Ability to explain complex technical ideas in a simple understandable format.
  • Strong ability to identify opportunities for improvement and take appropriate action.
  • Demonstrated ability to learn both complex technical concepts and end-to-end business work flow.
  • Have the skills to influence the project team for the alignment differences in ideas or solutions.
  • Strong ability to express point of view, to negotiate and manage risks.
  • Ability to work effectively in virtual teams, to handle multiple projects simultaneously and meet tight deadlines.

Preferred Qualifications/Competencies:

  • CBAP Certification
  • Project management experience
  • University or college degree
  • Strong understanding and experience with change management principles
  • Previous exposure and understanding of Bell’s IT Service Management
  • 5+ years relevant job experience




Adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Quebec : Verdun || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : New Brunswick : Moncton || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Toronto 
Flexible work profile:
Application Deadline: 10/17/2022


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, QC, Montreal


Bell, one of Canada's Top 100 Employers.