IT and Network Engineering

Service Operations Engineer

Req Id: 253118 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, unified communications conferencing, Web, security solutions and integrated information and communications technology (ICT) services.


Within the Bell Canada Business Market Enterprise segment, the Operations Engineer has the overall accountability to support our customers and the integration of customized solutions (i.e. LAN / WAN / VoIP / Security / WiFi). Our business model is highly customer-centric, with shared accountability between Service teams for managing customer issues. This seamless approach to customer service has been a key factor in achieving Industry-leading levels of customer satisfaction. Our business strategy going forward is to leverage this strong base of customer loyalty and our stream of new IP & Value Added Services. The Operations Engineer plays a key role and is an integral part of the end-to-end solution.


Responsibilities / Accountabilities

  • Governance / Architecture
    • Participate in maintaining the business requirement roadmap
    • Assist to Integrate different technology layers within the overall architecture
    • Understand IT market evolution and how it translates to the business
    • Participate in IT governance milestones
    • Recommend upgrades and improvements to maintain an optimized network infrastructure
  • Technical and Operational Authority
    • Provide leadership and technical guidance on major incident calls.
    • Participate in the resolution of architecture related incidents / problems
    • Lead and provide guidance in Service Integration and work with Technical Support, Vendors, Architects, and customers.
    • Follow progress of IT projects and provide direction / recommendations for operational and service integrity for Day2 production.
    • Participate in the Service Transition & delivery of large and complex projects
    • Technology reference on the account
  • Provide leadership role in proactive approaches to eliminate problematic trends
  • Develop and present trend analysis and proposed action plans to internal / external stakeholders
  • Demonstrate interest in acquiring technical and commercial knowledge of one or more customers
  • Ability to work in a very fast paced, dynamic and constantly evolving environment.


Critical Qualifications / Competencies

  • Bachelors Degree in Engineering or equivalent
  • Minimum 10 years experiences in:
    • Providing technical leadership and developing performance, capacity and scalable architectures.
    • Effective deployments of large / complex Information & Communication Technology (ICT) solutions.
    • Communicating complex technical presentations effectively to technical and executive stakeholders
    • Utilizing products and technologies to develop business-oriented strategies and solutions
  • In-depth knowledge of the telecommunications industry including the following areas:
    • Data Centers
    • Call Centers
    • Managed Services (Voice & Data)
    • LAN/WAN Technologies (Cisco, F5, Juniper, etc)
    • Application support and analysis (E-mail, Client-Server applications, etc)
    • Security Solutions (Firewall, IDS / IPS)
    • VoIP (Cisco, Avaya)
  • Effective strategic and methodical problem solving capabilities
  • Knowledge of ITIL methodologies is an asset
  • Bilingual in English and French (Reading, writing, and speech)
  • Excellent oral and written communications skills.


Bilingualism is required (English and French).


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Application Deadline: 08/14/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, QC, Montreal



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