Solutions Specialist, Unified Communications

Date: Mar 8, 2019

Location: Montreal, QC, CA

Company: Bell

Req Id: 232031 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

The successful candidate will support and lead the sales under the Contact Center portfolio within a defined territory for the Large Enterprise Sales in Bell Business Markets.  He or she will be accountable for sales strategy, business development, and target achievement of our various portfolio offerings including Professional Services, Contact Center platform deployments, Managed Services offerings, hosted contact center offerings as well as contact center agents workforce optimization.  



  • Developing and executing Sales plans and territory strategies
  • Establishing successful proposal strategies, including presentation and demonstration for specific opportunities
  • Executing demand generation programs
  • Opportunity Identification & Ownership
  • Systematically working through accounts with accounts teams
  • Develop, present and refine solutions with upgrade/enhancement opportunities identified
  • Work with extended Account team to promptly respond to customer requests, escalations, RFPs, etc.


Skills and Competencies:

  • Excellent communication skills, both written and verbal
  • Strategic thinking and creative problem solving skills
  • Sound business acumen with experience in sales & business case development
  • Demonstrated ability to deliver results and close business
  • Expert knowledge of Contact Center space
  • Expert knowledge of contact center platforms: Cisco – Genesys- 8x8 – AVAYA- Interactive Intelligence – Pure Connect – Pure Engage – Verint – Nice -


Experience Required:

  • 5+ years of related business experience
  • Manufacture specific Sales certifications preferred
  • Contact Centre Solutions experience is an asset


Education Requirements:

  • Preferred Bachelors or Masters Degree in Engineering, Computer Science or Business





French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Montreal || Canada : Quebec : Verdun 
Application Deadline: 04/04/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.


Created: Canada, QC, Montreal

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