Specialist, Renewal Manager
Req Id: 427909
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
The Renewal Manager role is a quota-carrying role that collaborates with Sales and external Partners on the renewal of all Cisco Software Subscription and maintenance opportunities for a defined set of accounts. Renewal managers work collaboratively to develop a holistic view of customer renewal requirements and objectives to define a strategy for on-time renewals. Renewal managers possess strong knowledge of negotiation strategies and orchestrate cross functional resources to secure every renewal, minimizing risk and annual recurring revenue attrition. The renewal team collaborates with Product Management, Sales, operations and IT teams to respond to real time customer impacts.
Key Responsibilities
- Accountable for owning and executing a portfolio of renewal contracts of hardware, software and services across an assigned customer account
- Work with customer executives, partners and vendor teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive on time renewals
- Develop and action strat egic account plans for accounts and submits opportunity utilizing Bell tools while delivering relevant business case information to key stakeholders
- Build total contract opportunities and financial models for the purpose of presenting to client’s senior financial staff
- Achieve sales objectives including quota and productivity requirements and other key performance indicators
- Works in and develops an expertise in Bell proprietary tools (pricing tools, Unified Database, etc.) as well as vendor owned tools (Cisco Commerce Workspace, Cisco Commerce Workspace- Renewals etc.)
- Spend > 50% of time in contact with customers; mainly interact with information technology, line of business, and key decision makers
- Spend 25% -50% of your time building awareness to assess customers’ landscape and inventory in an effort to cross and upsell
Critical Qualifications
- Education: Bachelor’s degree preferably in Business, Engineering, Computer Science or Communications. Post graduate degree preferred
- 3-5 years of previous related experience with 1 to 2+ years of sales experience in the information technology industry, specifically in areas such as: consulting, service delivery management, sales, and partner management
- 5+ years of experience with subscription and software offers
- Solid business acumen, with an understanding of business mathematics, financial strategies, and performance indicators, can apply that knowledge to clients’ economic environment and purchasing habits
- Comprehensive knowledge of Cisco services portfolio, which include Advanced Services and Technical Services, is necessary to be effective in this role
- Working experience with large technology OEM’ s maintenance renewal programs and tools, preferably Cisco
- Experience building effective account plans and communicating them to partners in corporate sales environment with a strong sales background managing and closing large-complex annual renewals
- Highly motivated self-starter displaying ability to work effectively with internal resources and demonstrate strong team leadership within the set strategies
- Excellent social /customer service skills, exceptional written and oral communication capabilities
- Strong organizational and time management skills to meet deadlines & handle changing priorities
- Strong knowledge of Microsoft Office suite tools with an emphasis on excel, Salesforce knowledge an asset
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- As part of the job, this person will be required to produce documents in French & English
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 02/04/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, QC, Montreal
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