Training Delivery Manager

Date: Jul 10, 2019

Location: Montreal, QC, CA

Company: Bell

Req Id: 237100 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell Residential and Small Business provides the most innovative, industry-leading Internet, TV and Smart Home products and services to Canadians. Whether we’re tackling a new challenge, implementing a big idea, or selling an innovative, new feature our team puts in the effort to be Canada’s #1 communications company.


Do you have a passion for employee training and development and leading a team? Do you want to work for a dynamic, continually evolving company? If you answered an enthusiastic yes! Then we may have an exciting career opportunity for you!


The Manager, Training Delivery reports to the Senior Manager, Training Delivery & Design. The successful candidate will be responsible for the successful development, facilitation and adoption of the Bell Residential Services (BRS) training curriculum that focuses on product knowledge and sales skills. If you are a natural team leader and passionate about training, then this is the opportunity you have been looking for.


Major Responsibilities:

  • Lead a national team of Sales Specialists responsible for the successful execution of all facilitated training on behalf of Bell Residential Services
  • Managing the delivery of all training content and post implementation adoption tools including but not limited to face-to-face in-class training, webinars, training apps, etc.
  • Work with Training Design on the evaluation of all core training programs against objectives and sales results and developing recommendations to ensure programs evolve to meet the changing business needs
  • Research training and facilitation approaches and programs to identify and integrate best practices and new mediums for the application of training to ensure a best in class delivery experience.
  • Relationship building with BRS sales channels
  • Success as a leader, motivator and team builder


Minimum Requirements:

  • A minimum of 5 years experience in a learning environment with a focus on training, organizational development and adult learning; this experience has been gained in a customer-focused company/industry, helping an organization through a significant period of change and in developing a high-performing, leadership-driven culture
  • 5 years sales channel experience
  • 3+years experience as a training facilitator
  • 3+years experience designing training materials
  • 3+years experience in a leadership role is preferred
  • University degree with post graduate training/accreditation/degree in human resources development, performance instruction, adult education or equivalent
  • Fluency in English and French
  • Willingness to travel – up to 20%
  • Location: Montreal, QC.


Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Verdun 
Application Deadline: 07/24/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Montreal

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