May 15, 2021

Co-Op Student, Technical Sales Support Specialist

Req Id: 285574 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


The Implementation Support Specialist is a member of the Delivery Customer Solutions Engineering (DCSE) Team and provides support in the ordering, coordination and implementation of Communications and IT Solutions to Bell’s Enterprise, Government, Health Care and SMB customers. Implementation Support Specialist candidates will be exposed to a wide variety of information and knowledge about the IT and Telecommunications field while provided training in several technical and sales-related fields. The Implementation Support Specialist will also assist the Account Architect team - who focus mainly on pre-sales activities - in the pursuit of new sales opportunities. Students will develop formal and informal business and networking skills, while increasing organizational awareness of corporate policies and procedures. This role constantly presents new learning opportunities and is a great introduction to the IT and Networking field.



  1. Support the Delivery Customer Solutions Engineering Team during implementation of customer-centric solutions.
  2. Co-ordinate with multiple Bell teams and customers to support installation of Voice and Data services.
  3. Build knowledge of the specific products within their business group and understand how the critical end-to-end processes fit together.
  4. Continually seek ways to improve internal processes - Identify problems and help solve them.
  5. Collect and provide customer information to assist internal Bell teams, such as Sales and Marketing.
  6. Process the appropriate request forms related to both Bell network and customer network builds.
  7. Identify revenue generating opportunities and communicate the opportunities to the Sales team.
  8. Build working relationships with internal and external stakeholders.


Field of study / Education:  Business, Computer Science, Engineering


Required Skills and Experience: 

  • Excellent organizational and time management skills, able to prioritize work tasks.
  • Strong interpersonal, teamwork and Leadership skills.
  • Strong verbal and written communication skills.
  • Ability to learn and develop skills in a dynamic environment.
  • Ability to establish and maintain effective working relationships with a network of stakeholders.
  • Ability to work with minimal supervision.
  • Working knowledge of PC software and Microsoft Office (MS Word and Excel is a must) PowerPoint and Visio knowledge is an asset.
  • Telecommunication and/or Networking knowledge is an asset.


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Co-op 
Job Location: Canada : New Brunswick : Dieppe || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : New Brunswick : Moncton || Canada : New Brunswick : Saint John || Canada : Newfoundland : Mount Pearl || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Bedford || Canada : Ontario : Mississauga || Canada : Quebec : Quebec City || Canada : Quebec : Verdun 
Application Deadline: 04/30/2021 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, NL, Mount Pearl


Bell, one of Canada's Top 100 Employers.