IT and Network Engineering

Analyst, Systems Security

Req Id: 259613 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love. If you’re excited about transforming the way people connect, our Network team is the right place for you.  

The Security Operations Analyst works within a protected Security Operations Centre (SOC). The Security Operations Analyst is one of several Level 2 operations and incident responders who works on rotating shifts to respond to security alerts and notifications throughout the 24x7x365 operations. The Security Operations Analyst also performs hands-on device management, configuration changes and troubleshooting for security devices such as firewalls, VPN devices, host intrusion prevention appliances, anti-virus and anti-spam appliances, and data loss prevention appliances for a diverse client base.


The incumbent must be able to quickly understand the diverse managed security services that the Bell Business Markets offers to its client base and must be able to differentiate and respond to the unique operational and contractual performance requirements of each individual client. The Security Operations Analyst must have a comprehensive knowledge of both technical and operational network security best practices and significant hands-on experience in a wide variety of technology platforms and security services that the Security Operations Centre (SOC) supports.


The Security Operations Analyst must be able to identify and compare technological capabilities that are required to support a particular security service, and identify technological gaps where more development is needed. A high level of customer interaction is expected of the Security Operations Analyst therefore top-notch communications skill (both verbal and written) is essential.


Job Duties and Responsibilities:

  • Monitors, reviews and interprets security alerts and notifications and provides initial response, analysis and incident management in support of Bell managed customers
  • Works rotating shifts to cover 24x7x365 operations.
  • Assesses and establishes mitigation steps to ensure appropriate incident treatment and informs both customer and management as appropriate.
  • Manages a variety of security devices such as VPN, firewall, host intrusion prevention systems, identify and access programs, data loss prevention systems, anti-virus and anti-spam systems.
  • Configures and maintains security devices and appliances as well as provide general knowledge and recommendations for security best practices to clients, as required.
  • Adheres to strict security and authentication protocols associated when dealing with all levels of client requests


Education and Experience Requirements:

  • Completion of University or College program in Computer Network Systems and 2-5 years of equivalent industry experience in the information systems field.
  • Knowledge of security operational policies, procedures, and techniques
  • Firewalls technical background
  • Understanding of mitigation safeguards and responses at the systems, network, and application level (VPN, Firewalls, Intrusion Detection, server hardening, SSO, encryption technologies).
  • Demonstrated experience troubleshooting security solutions including authentication, authorization, encryption and audit capabilities as part of an overall system design.
  • Ability to follow instructions and autonomy
  • Ability to translate problems into actionable components and lead less experience analysts through a solution.
  • Good knowledge of change management
  • Excellent communication, presentation and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents.
  • Network certifications such relating to main firewall technologies would be highly desirable.
  • Must have working knowledge in risk assessment methods as it relates to vulnerability management.
  • Understanding of PCI, ISO 27001, ITIL, and/or other compliance frameworks would be an asset






Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Ottawa 
Application Deadline: 09/28/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Ottawa


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