Changer Manager, ITIL

Date: Nov 22, 2018

Location: Ottawa, ON, CA

Company: Bell

Req Id: 222870 


Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.



We require a qualified Change Manager. Change mangers are responsible for the overall quality of the Change Management process. The primary objective is enable beneficial changes made, with minimum disruption to a customer’s service.


As a change manager, you will be full visibility of all the changes and ensure any risks highlighted, addressed or proactively communicated to the leadership team.


As Bell Business Markets transforms how we service our customer, you must be able to adapt to fast pace changing working environment.


Job Duties/Accountabilities:

  • The successful candidate will be accountable for the following:
    • Ensure all changes follow the defined change management process
    • Educate and advocate the change management process to internal and external parties
    • Provide quality customer service answering customer enquiries and effectively handling any escalations
    • Responsible maintaining strong working relationships with all the operational departments within the Change Management Process
    • Point of escalations for changes at risk
    • Accountable for driving the resolution of roadblocks by engaging appropriate teams required to solve problems in a timely manner. This includes escalating to various levels of management
    • Create, maintain and communicate data required to track all changes


Critical Qualifications/Competencies:

  • Expert of ITIL Change Management process
  • 3-5 years previous experience as a Change Manager
  • Experience dealing with external customers, managing communications and facilitating meetings/conference calls
  • Strong communications skills and ability to influence and engage cross functional teams
  • Strong organizational and prioritization skills
  • Ability to work on multiple projects concurrently within a rapid changing environment
  • Strong problem solving skills and keen business acumen
  • Strong computer proficiency with Microsoft Office tools (Word, Excel & PowerPoint,)
  • Working knowledge of ITSM tools
  • Working knowledge in MicroStrategy and programming languages



  • Knowledgeable of network technologies and services (e.g IP, IPVPN, broadband)
  • Government Security Clearance eligible


Bilingualism is an required (English and French)


Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Ottawa
Application Deadline: 12/11/2018

Please apply directly online to be considered for this role.  Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: CanadaON, Ottawa

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