Customer Care and Call Centre

Residential Customer Service Representative, Ontera - Bilingual

Req Id: 252832 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
 

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

 

Job Summary:

The holder will act as a representative for all residential customers in all matters relating to sales of Bell products and services, billing, requests and complaints.

 

Primary responsibilities:

  • Answer calls of all residential customers for all products and services offered by Bell regarding the sale, migration, billing, claims and various applications
  • Proceed in the complete analysis of the client’s needs and assess sales opportunities during each customer contact while promoting the company’s products and services
  • Handle all requests, complaints and claims of customers on all aspects of the customer service
  • Treat the orders by respecting the quality and accuracy of information and assure coordination for the execution of the deadlines
  • Meet sales targets as well as the objectives set by the service (service quality index, sales conversion rate, average talk time, number of calls answered, etc.)
  • Promote the principles of personalized service in all contacts with customers
  • Maintain and ensure close monitoring of agreed follow up with customers
  • Perform any related work necessary

 

Minimum requirements:

  • Administration DEC or equivalent work experience
  • Experience in sales (an asset)
  • Knowledge of computer tools such as Word, Excel, and Outlook
  • Bilingualism is required  (English and French)

 

Skills / Behavior:

  • Highly customer oriented
  • Ability to sell
  • High degree of professionalism
  • Business language to transact with customers
  • High team spirit
  • Autonomous and responsible
  • Availability to work evenings and weekends (flexible schedule)

 

Working Condition:

  • Regular - Part Time posting in Timmins at 850 Birch St S, Timmins
  • Employee discounts on Bell services
  • Competitive salary according to the collective agreement
  • Variable compensation program linked to individual performance
  • On-site training

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Union 
Job Status: Regular - Part Time 
Job Location: Canada : Ontario : Timmins 
Application Deadline: 05/29/2020 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaON, Timmins