Associate Control Center Administrative Support
Req Id: 426778
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.
At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
Name and description of the hiring department
This team is responsible for all administrative support within the Field Services organization - Nationally.
The Associate Control Center Administrative Support will be responsible for all end-to-end process of Time Administration, paying invoices, parking tickets, ordering supplies, creating all Purolator waybills and ordering minor tool equipment.
The role includes supporting manager on Time Admin, identifying, analyzing, modifying, improving, documenting and communicating processes that reduce cost and Field downtime. The associate will review reports and results to proactively identify trends and issues that help in developing best practices and solutions. They are also accountable for Time corrections for Field techs in Atlantic region. They need to respond to requests for support from Field Operations managers, and prepare monthly project and results updates for finance and management team.
Job Duties / Accountabilities
• Perform Daily/Weekly Time and Overtime Reporting verification
• Provide status to stakeholders on the progress minor material provisioning
• Coordinate and arrange travel requests with urgency
• Analyze and produce various reports
• Vlookup to combine databases
• Update various databases
• Handle customer complaints and escalation related to orders
• Provide support to internal customers and create various Job Aids
Essential Qualifications / Competencies
• Word and PowerPoint intermediate level
• Excel advanced level (including pivot tables), a test could be administrated
• Working knowledge of SAP (both P90 and P50)
• Proven experience in Administration & Maintenance of Technical documentation (Web, SharePoint)
• Excellent interpersonal skills, be engaging, positive, dynamic, energized
• Ability to communicate effectively both verbally and in writing with internal and external clients in English
• Proven analytical skills - able to identify and understand trends
• Strong problem solving skills – ability to reason logically
• Ability to manage competing priorities and deliver results within short timeframes & frequent interruptions, ability to work under pressure
• Ability to influence at cross-functional level to create an environment that fosters positive relationships, builds trust through mutual respect, and encourages teammates to excel
• Superior written and verbal communication skills
• Strong leadership, interpersonal and project management skills
• Ability to work in an environment of change and ambiguity
Preferred Qualifications / Competencies
• Basic knowledge of the structure of Field Services department, & support groups
• Knowledge and understanding of "VLOOKUP"
• Account Payables Self Support knowledge (APSS)
Working Conditions
• Monday to Friday with a work period between 7:00 AM and 5:00 PM
• Shift /schedule flexibility based on business needs. Hours of operation are subject to change
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Oshawa || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Scarborough || Canada : Ontario : Toronto
Work Arrangement: Remote
Application Deadline: 11/03/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, ON, Toronto
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