AssociateReference Material
Req Id: 420981
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.
Company name: Bell Canada
Job location address: 100 Wynford Drive, Toronto, On.
Job status: Regular - Full Time
Number of positions: 1
Candidate required: December 2024
Application deadline: November 17, 2024
Name and description of the hiring department:
As a key member of the Offer Execution team, this position is responsible for the execution and building of various retention offers in NBA. Working closely with the pricing, strategy and business intelligence teams you will be responsible for accuracy of offers and speed in execution of offer builds that will insulate our customers and reduce churn. Drive process reengineering to refine processes and minimize time to execute offers and thus reduce churn.
Our ultimate goal is to create loyalty and create a positive experience for our customers. If you are someone with passion, fresh ideas, and an ability to work under pressure with accuracy and speed, you may be the right person to join our team.
Job Duties / Accountabilities:
- Ownership of the overall offer builds in various systems including BM, BRS and XLOB
- End to end offer execution across all systems with speed and accuracy
- Develop and refresh frequent campaigns executed for retention in coordination with pricing team. Coordinate with multiple cross functional teams to launch in tight timelines
- Testing of offers once built to ensure accurate outcome of offer recommendations following the right customer paths
- Build logics which ensure all the possible permutations are captured
- Responsible for problem resolution and investigation through trouble shooting with multiple IT, marketing and BI teams
- Work closely with pricing, BI, IT and channel to ensure seamless customer experience
- Maintenance, reporting and ongoing checks for cleanup of existing offers
- Proactive in developing new campaigns and investigations
Essential Qualifications / Competencies:
- Quick learner with problem solving experience with attention to detail
- Excellent interpersonal skills and the ability to work well within team and cross functional teams
- Ability to effectively communicate all cross functional teams
- Positive attitude, dynamic, professional
- Superb organization and planning skills – Multi-task and Prioritization ability
- MS Excel intermediate level (Pivots and Vlookup)
- MS Word and MS PowerPoint basic level
- Energetic self-starter who thrives in a fast-paced environment
- Ability to work independently, organized and self-disciplined
- Self-motivated team player with strong work ethics
Preferred Qualifications / Competencies:
- Strong organizational and time management skills to meet deadlines & handle changing priorities
- Experience in a call center environment
- Undergraduate Degree in Business or Commerce
- Telecom experience considered an asset
Working Conditions:
- Working Hours: Monday-Friday, 9pm to 5pm
- Work Hours: 37.5 hours per week
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Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 11/17/2024
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.