Marketing and Communications
Jun 13, 2022

Communications Coordinator, Bell Mobility

Req Id: 376105 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

 

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

 

The Role:

The Communications Coordinator will report directly to the Communications Manager.  This role requires a creative “out-of-the-box thinker” with outstanding communications authoring ability, in depth Operations business knowledge, and the ability to multitask while paying great attention to detail.  In this role, the successful applicant can showcase their communications skills to drive better employee understanding, engagement and performance within the Customer Operations organization, while applying their critical eye and keen aptitude for crafting compelling storytelling content that will engage employees, while helping to ensure they are clear, concise and accurate for the target audience.

 

Key Responsibilities:

  • Research, author, revise and facilitate translation of content for use in various communications vehicles (Primarily Agent Suite, but will also support email and Digital communications when required) for any number of Customer Operations segments, including senior leader presentation
  • Assist with the strategic development and execution of social media campaigns as we rollout our piloted program to larger groups in Customer Operations
  • Leverage social media expertise and current best practices to lead the planning and execution of social media strategy, adapting as needed to various audience needs
  • Manage campaign strategy planning and budgets to increase and maintain employee engagement through various tools and tactics
  • Optimize the end-to-end campaign (including segments, creative, content, networks, channels, tactics, etc) on an ongoing basis in real-time.
  • Ensure communications are current/up-to-date, accurate, clear, concise, complete and written in a professional manner
  • Collaborate with key stakeholders from the business, including senior management to communicate progress and results
  • Coordinate with peers in Customer Operations and Corporate Communications to ensure business alignment
  • Support internal recognition programs and internal events when required
  • Occasional after hours support for urgent communications following Agent Council approval

 

Key Competencies:

  • Strong communications skills, both written and verbal with team members at all levels, including senior executives
  • Post Secondary education (Bachelor degree) in Communications, Translations or a related degree
  • Experience with managing social communities, developing, leading and executing social media strategies and analyzing and reporting results.
  • Good knowledge of call centre operations activities and business realities
  • Good knowledge of Bell policies, tools and processes
  • Creative and open minded – knowledge and experience with social media, digital marketing and new communication tactics
  • Highly organized, detail-oriented with the ability to manage multiple projects simultaneously within tight time frames
  • Ability to work with other teams, and employees at all levels to ensure the efficient coordination of tasks
  • Positive attitude, enthusiastic and able to comfortably operate in an ever-evolving & changing environment

 

Preferred Competencies:

 

  • Excellent skills in Excel, PowerPoint
  • Strong written and verbal English and French
  • Experience in Channel, Digital Marketing or Communications, preferably in a large organization
  • Experience with digital and visual communication principles
  • Excellent project management and organization skills

 

#EmployeeReferralProgram

 

 

 

Additional Information:

Position Type: Non Management 
Job Status: 
Temporary - Full time 
Job Location:
Canada : Quebec : Dorval || Canada : Ontario : Mississauga || Canada : Ontario : Toronto 
Flexible work profile:
Mobile
Application Deadline: 07/08/2022 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaON, Toronto

 

Bell, one of Canada's Top 100 Employers.