Consultant, Offer Operations & Subscriber Experience, Bell Media
Req Id: 431214
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.
At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.
Summary
We are seeking a highly meticulous and operationally focused Manager to own the execution of our acquisition, retention, and upsell offers, while concurrently leading the strategy to test and optimize our user flows for maximum conversion with our core DTC services (Crave, TSN, RDS, Starz).
Reporting to the Sr Manager, DTC Acquisition & Upsell, this individual will be a foundational liaison between our Pricing, Product and Marketing teams to maximize operational efficiencies and optimize our subscriber experience.
Key Responsibilities
Offer Configuration & Insights
- Build, configure, QA, and deploy all acquisition, retention, and upsell offers for our core DTC services
- Act as the singular point of contact for all backend offer configuration and logic, driving consistency and streamlining the deployment process
- Conduct deep-dive analyses on offer performance to identify opportunities and gaps, translating insights into actionable recommendations
Digital Buy Experience & Conversion Optimization
- Own the performance strategy for key conversion surfaces, including marketing pages, purchase flows, upsell opportunities, and account management journeys
- Identify friction points across the customer journey and recommend improvements to enhance both conversion and subscriber experience
- Conduct competitive analyses and implement "test and learn" opportunities to further refine user journeys
- Collaborate with Product teams to define requirements and support the development of new features and enhancements
Distribution Initiative Support
- Own the end-to-end generation, tracking, and deployment of our promo code distribution strategy
- Work with our Partnerships team to support both targeted ad-hoc requests and large-scale distribution campaigns
Critical Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or a related field
- 3 - 5+ years of experience in growth marketing, e-commerce operations, subscription management, or direct-to-consumer streaming
- Proven experience with backend pricing/product configuration
- Strong analytical skills and ability to translate data into actional insights
- Experience with experimentation frameworks (A/B testing, cohort analysis)
- Track record of cross-functional leadership in a highly matrixed organization
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 07/20/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.