Customer Care Manager, Bilingual, Bell Media

Date: Aug 14, 2019

Location: Toronto, ON, CA

Company: Bell

Req Id: 235975 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell Media team creates and delivers the best Canadian and international content across our digital media, television, radio, and out-of-home advertising platforms. We’re looking for innovative team players ready to take some of the most well-known entertainment brands in the country to the next level.


Bell Media is looking for an experienced individual to join our dynamic team at the leading edge of entertainment and media. Our ideal candidate will have an entrepreneurial spirit, a passion for entertainment, knowledge of customer service and a solid background in managing customer operations and vendor management. The chosen candidate will join our fast paced environment with high exposure and opportunity to shape how Bell Media continues to grow its customer operations team.


Duties of a Customer Operations Specialist include:

  • Owner of customer care reporting
  • Workforce management scheduling and management
  • Customer care training
  • Customer Escalations
  • Create and monitor customer operation processes
  • Customer care vendor management
  • Call, email and ticket quality assurance


The ideal background for the role:

  • Highly motivated individual who thrives of working outside the box 
  • A deep passion for entertainment and media
  • Understanding of the customer operations landscape
  • Extensive background in operation vendor management
  • A confident and articulate communicator capable of inspiring strong collaboration with cross functional teams
  • Organization and time management will be critical to your success - you need to be able to prioritize and take on several critical projects at once
  • Attention to detail is vital. This role requires the ability to provide on-going reporting and status updates to multiple stakeholders
  • Proficiency with Microsoft Office, particularly strong experience with Excel
  • University/College degree preferred
  • Bilingualism in French and English is necessary



Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto 
Application Deadline: 07/24/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaONToronto

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