Business Intelligence
Apr 29, 2021

Developer Data Science, Business Intelligence

Req Id: 281175 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.


The Field Services Business Intelligence team is responsible for developing, maintaining, and using data-driven insights on customer experience and field operations. The team covers a full stack of business intelligence and advanced analytics from sourcing and maintaining data to reporting, analysis, and data visualization to developing machine learning models and deploying production model-driven applications. Our team partners closely with other BI teams within the company and supports our Field Services team members with impactful insights that help us continue to transform the business.


If you’re the type of person that has a strong sense of curiosity and is energized by solving complex puzzles, then this role is the perfect opportunity for you. With nearly limitless sources of data at your fingertips, the Field Services Business Intelligence team collects and analyzes millions of data points on network and product performances to optimize resource utilization across a workforce of nearly 10,000 people. The team’s findings help prioritize key technology investments and ensure major strategic decisions are always data-driven. This is a terrific opportunity to gain experience working with new cutting-edge technologies.

Reporting to Senior AI Architect, the ideal candidate is a Machine Learning Developer, Data Science, accountable for the successful planning, design, and development of Machine Learning models that help Bell deliver a best in class customer experience. The successful candidate will work to implement and operationalize NLP, machine learning, and deep learning.


Key Responsibilities:

  • Build Machine Learning, Deep Learning, and NLP models
  • Integrate models into production systems and operationalize models
  • Deliver solutions with measurable results and benefits to the business overall and define key metrics for measuring the success of the project
  • Communicate results of analysis and models to stakeholders effectively and confidently
  • Translating business imperatives into data-centered questions to be able to quantify and evaluate them
  • Bring in new sources of data by exploring data across Bell and externally
  • Design and expand interactive dashboards and APIs



  • Self-starter with highly analytical problem-solving skills
  • Undergraduate or masters degree in Engineering, Computer Science, Physics, Mathematics, Operations Management/Research, Business, or relevant field
  • Extensive experience in using Python and SQL (Hadoop, Microsoft SQL Server, Teradata, SAS, Oracle) to analyze data and gather valuable insights
  • Experience in building and tuning machine learning, deep learning, and NLP models. Experience with open-source libraries such as sci-kit learns, Pytorch, TensorFlow, spaCy, NLTK, SHAP, etc.
  • Knowledge of machine learning best practices and experience applying them to real datasets
  • Experience in writing production-quality code, API interfaces, and end-to-end machine learning pipeline
  • Must be versatile and quick to learn new languages, packages, and frameworks
  • Strategic and creative thinker who is exceptionally adept with quantitative and qualitative analysis
  • Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
  • Team player with excellent organization and interpersonal skills

          #Indeed #tech 


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 05/20/2021 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Toronto


Bell, one of Canada's Top 100 Employers.